Service Advantage Design Leader - Remote

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Service Advantage Design Leader (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Service Advantage Design Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Utilizing customer insight and market data, design future state visions for a series of assigned operational workstreams for the Service Advantage organization.
• Partner with commercial and digital internal peer organizations, as well as IT and Service Advantage technology transformation teams, to align future state designs to their work and deliverables.
• Facilitate design workshops leveraging lean value stream principles and best practices to drive step change improvements in future state processes and customer experiences.
• Investigate and identify new technology capabilities that exist to support assigned workstream development towards the future state vision.
• Build a 3-5 year detailed roadmap of major process, technology and organizational changes required to deliver the future state vision mapping for your assigned workstreams.
• Partner with operations to create and implement change management strategies throughout the roadmap lifecycle and monitor key performance indicators for expected improvements.

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND seven (7) years of driving complex process re-design and lean improvement initiatives in a private, public, government or military environment

OR

High School Diploma/GED AND (14) fourteen years driving complex process re-design and lean improvement initiatives in a private, public, government or military environment

In addition to the above requirements, the following are also required:

Design for lean six sigma experience

Additional qualifications that could help you succeed even further in this role include:

• Previous experience working in Healthcare or Medical Devices Industries
• Strong background in transactional lean process redesign and improvement
• Strong problem-solving, analytical, and change management skills
• Strong understanding of customer support processes and ability to align process improvements to customer satisfaction
• Excellent communication and presentation skills

Work location: Remote -United States

Travel: May include up to 20% [domestic/international]

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life