In-Home Sales - Charlotte, NC

The primary responsibility of a Renewal By Andersen Project Consultant is to present and sell the company'shigh-quality replacement windows and doors to homeowners. The role demands a thorough understanding ofthe products, the ability to build a rapport with potential customers, and a commitment to delivering excellentcustomer service.
Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications· College degree or an equivalent combination of education and experience· 2+ years in-home or outside sales experience· A proven track record of closing sales· A strong focus on exceeding customer expectations· Self-motivation and results orientation
Knowledge, Skills and Abilities· Ability to convey information clearly and persuasively, both verbally and in writing.· Active listening skills to understand and address customer needs.· Ability to address challenges, objections, and concerns in the sales process.· Ability to use CRM software, sales tools, and other relevant digital platforms.· Familiarity with visual tools or software that can assist in product presentation.· Flexibility and demonstrated ability to adapt well in a changing environment· Ability to work independently
Essential Functions· Receive pre-set appointments from our Marketing· Visit our customers, in their homes, to consult and identify the product that will fit their needs.· Be able to articulate well verbally while showing empathy.· Will use the tools, training and sales methodology and create a connection with the customers to offerour replacement services.· Have a commitment to a superior customer experience from start to end.· Conduct in-home consultations to assess the homeowner’s needs.· Demonstrate the features and benefits of Renewal By Andersen products.· Provide homeowners with accurate and detailed product and installation information.· Address questions and concerns from potential customers. · Use prescribed selling techniques to convert leads into sales in a 1 call close. · Handle pricing negotiations and close deals in a timely manner. · Follow up with customers post-sale to ensure satisfaction and address any concerns. · Seek referrals from satisfied customers to expand the customer base. · Stay updated with product changes, new products, and company promotions. · Participate in regular training sessions and sales meetings. · Complete all necessary paperwork after closing a sale to ensure proper order and installation. · Collaborate with the finance team to ensure that payment plans, financing options, and other financial matters are handled correctly · Other job duties as assigned
Physical Demands· Customer Interaction· Travel· Lifting and carrying up to 85lbs· Driving· Technology Use· Physical Agility, walking up or down stairs, walking on uneven terrain.· Client Communication
Work Environment· Office Setting: Initial client meetings, preparation, and administrative tasks may be conducted in anoffice setting. This includes activities such as scheduling appointments, preparing presentations, andreviewing project details.· Client Interactions: Regular interaction with clients, whether in person, over the phone, or throughvirtual communication channels. This may involve understanding client needs, explaining productoptions, and providing cost.· On-Site Consultations: Conducting on-site consultations at clients' homes to assess projectrequirements and provide personalized recommendations.· Travel: Traveling to client locations for consultations and on-site visits. This may involve driving tovarious locations within a specified territory.· Product Knowledge: Staying informed about Renewal by Andersen's product offerings, features, andbenefits to effectively communicate with clients and address their needs.· Collaboration: Collaborating with other team members, including sales teams, project managers, andsupport staff, to ensure a cohesive and efficient customer experience.· Flexible Schedule: Adapting to a flexible schedule, including availability during evenings or weekendsfor client appointments as needed.· Customer Relationship Building: Building and maintaining positive relationships with clients,addressing concerns, and ensuring customer satisfaction throughout the project lifecycle.· Results-Oriented: Focusing on achieving sales goals, meeting project targets, and delivering high-quality service to clients
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the positio