Assistant Manager Hotel Operations- Full Time (Harrah's Atlantic City)

JOB SUMMARY: 

• Responsible for the Front Office and Front Services areas of the Hotel for Harrah’s Atlantic City.

 

DIRECTLY SUPERVISES:

Supervisor Front Services

Supervisor Front Office

 

KEY JOB FUNCTIONS:

• Assists in the development of strategies and operation plans that will heighten the guest experience and improve operating effectiveness
• Assists in the formulation of the operating and capital plan for the Front Desk and Front Services area
• Assists in the development of and coordinates the implementation of periodic service plans for the department
• Assists in the recruiting, interviewing and hiring of new employees 
• Approves proper scheduling of personnel on all shifts
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements
• Develops highly skilled successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them 
• Develops strong working relationships with Hotel division managers and supervisors to ensure unity and a consistent direction
• Develops departmental training programs with an emphasis on customer service and supervisory leadership
• Ensures adherence to departmental/company policies and procedures and compliance with any applicable regulatory agencies
• Immediately address service breakdowns and follows up to ensure guest satisfaction
• Monitors the efficiency and effectiveness of the department, making recommendation for change as appropriate
• Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information

 

EDUCATION and/or EXPERIENCE: 

Bachelor’s degree preferred.  2-3 years supervisory experience required. Experience in the management of a large staff in a 24-hour operating environment helpful.  LMS experience preferred. Knowledge of resort hotel policies and procedures. Must possess a valid New Jersey driver's license. 

 

QUALIFICATIONS:

• Strong interpersonal and communications skills required
• Superior leadership and customer relations skills.
• Outstanding customer service, organizational and communication skills; professional appearance
• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills

 

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping