Director of Partnerships

                                                                                    

Job Description: 

Manager, Partner Success & Strategy

 

Location: Remote: Philadelphia, USA | Department: Maintenance and Sales & Marketing | Reports to: Director of Sales 

 

About Us 

 

We’re looking for a strategic, relationship-driven leader to manage our growing team of Partner Account Managers and serve as the day-to-day representative for a portfolio of high-impact, VIP partners. This individual will play a critical role in driving revenue growth, maximizing partner satisfaction, and strengthening long-term engagement across our existing ISV portfolio.

 

This role requires someone who can balance strategic thinking with operational execution — someone who can roll up their sleeves and lead by example while maintaining strong cross-functional alignment internally and externally.

 

What You’ll Do 

 

·         Team Leadership: Manage, mentor, and develop a team of Partner Account Managers to ensure they are meeting performance goals, driving partner engagement, and delivering exception service.

·         VIP Account Ownership: Act as the primary point of contact for our top-tier partners, owning the day-to-day relationship, strategy, and success metrics.

·         Revenue Forecasting & Management: Own the revenue forecast and health of the back to base book (existing partners/ISVs), tracking performance and uncovering revenue trends and risks.

·         Growth & Expansion: Identify and execute growth opportunities within existing accounts – including upsell/cross-sell, volume expansion, and new use cases that deliver mutual value.

·         Contract Re-negotiation: Lead renewal and re-negotiation efforts with partners, ensuring terms align with current and future business needs.

·         CRM & Portfolio Management: Maintain a clean, accurate CRM to track partner activity, engagement, and health. Ensure all Partner Account Managers follow consistent workflows for logging insights, pipeline updates, and account planning.

·         Product Feedback & Scoping: Collaborate with partners to surface product gaps and opportunities; translate insights into scoped requirements and work cross-functionally with Product, R&D, and Operations teams to influence the roadmap.

·         Cross-Functional Collaboration: Partner closely with sales, Marketing, Product and Operations to ensure alignment and consistency in execution.

 

What You Bring 

 

·         7+ years of experience in business development, partnerships, or SaaS sales (preferably to ISVs, fintechs, or vertical SaaS) 

·         Experience leading a team and managing strategic partner relationships.

·         Proven track record of expanding relationships and driving growth within an existing customer or partner base.

·         Excellent interpersonal, communication, and problem-solving skills

·         Comfortable navigating ambiguity and influencing across departments.

·         Familiarity with ISV and channel-driven business models is a plus.

 

What Success Looks Like 

 

·         Ensuring partners adhere to the terms of their agreements.

·         Driving a minimum organic growth rate of 30% across the combined manage partner portfolio.

·         Integrate at least 7 new partners per year into the account management ecosystem.

·         Deepening trust and collaboration with each partner – evidenced by increased engagement, reduced attrition, and stronger alignment across strategic goals.

 

Why Join Us 

 

·         Work with a product that sits at the center of commerce for vertical SaaS. 

·         Competitive base salary + variable comp tied to partner growth.

·         Direct access to executive leadership and input into GTM strategy. 

·       �� Make an outsized impact in a high-growth, entrepreneurial environment. 

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Business Unit: 

Constellation Payment Processing

                                                                                    

Scheduled Weekly Hours:

40

                                                                                    

Number of Openings Available: 

1