Senior Account Manager

Department: Client Services / Project

Employment Type: Full Time

Location: New York

Compensation: $115,000 - $130,000 / year

Description

The Senior Account Manager role will be the key day-to-day leader on this account and requires at 6+ years of relevant experience in the experiential marketing and/or related fields, including agency or in-house marketing roles. Proven experience with integrated programs featuring solid digital strategies is required.

Key Responsibilities

• Responsible for leading and managing mid-senior level client relationships by understanding their business goals, objectives, and challenges.
• Work closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectives.
• Provide strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives.
• Manage and mentor Account Managers and junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded.
• Develop and manage project budgets, ensuring that projects are profitable and that all costs are accounted for.
• Identify new business opportunities, develop and present proposals to clients, and negotiate contracts.
• Monitor project performance and provide regular updates to clients and internal teams to ensure that projects are completed on time and within budget.
• Identify potential project risks and develop contingency plans to mitigate them, escalating to Account Director and Senior Account Director when necessary. 
• Stay’s up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients.
• Independently creates, tracks, monitors and enforced detailed scopes of work for projects.
• Streamline internal processes and identify areas to improve efficiency and effectiveness.
• Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided.

Skills, Knowledge and Expertise

• 7 + years experience working in an agency environment.
• Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs.
• The ability to work on and manage multiple projects concurrently.
• Excellent presentation, communication and client liaison skills.
• Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders.
• Team player, must be flexible, inclusive, positive and helpful.
• Excellent attention to detail.
• Leads by behavior and attitude, not through position or tenure.
• Thinks strategically – knowledge of Imagination and Client practices.
• Inspires creativity and innovation – imagines creative solutions.
• Drives results – achieves high levels of customer satisfaction.
• Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives.
• A  leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives.
• Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them.
• Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders.
• Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget.
• Flexibility and adaptability, able to adjust to changing client needs and market conditions.
• Strong organizational skills, able to manage project timelines, budgets, and resources effectively.
• Ability to work weekends and holidays on occasion as required by client workload. 
• Must be able to travel internationally for up to two weeks at a time. 

Benefits

What we can offer you: 

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.
• A fun, engaging work culture
• Be part of a mission-driven team that values agility, integrity, and excellence.
• Opportunity to contribute to large-scale, high-impact projects from day one.

Benefits and perks offered:

• Compreh