LATITUDE Customer Support (with German and Dutch) - Madrid based

<p><span><span>A career with Boston Scientific is more than just a job. It’s personal. As a leader in medical science, we’re committed to solving the challenges that matter most – united by a deep caring for human life. If you’re a natural problem-solver with the imagination, courage, and spirit to make a meaningful difference, there’s no better place to build your career.</span></span></p> <p> </p> <p><span><span><b>Location: </b>On site working schedule (5 days in the office), in our hub in Madrid, Spain.</span></span></p> <p> </p> <p><span><span><b>About The Role</b></span></span></p> <p><span><span>Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people?<br/> Then you are the person we are looking for to join our team to support LATITUDE Remote Monitoring.<br/> We are currently looking to reinforce our international team which provides global industry-leading support on LATITUDE Remote Monitoring, a system which allows patients implanted with a cardiac device to be monitored remotely by their physician.</span></span></p> <p> </p> <p><span><span><b>In this role, you will be responsible to:</b></span></span></p> <ul> <li><span><span>Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).</span></span></li> <li><span><span>Analyse and assess product operation and make recommendations for remote management.</span></span></li> <li><span><span>Educate, support and train customers through phone consultation and written correspondence.</span></span></li> <li><span><span>Document and evaluate customer inquiries, comments and concerns.</span></span></li> <li><span><span>Achieve and maintain proficiency for LATITUDE. Achieve and maintain working knowledge of clinical product operation.</span></span></li> <li><span><span>Create relevant training document.</span></span></li> </ul> <p><span><span> <br/> <b>What are we looking for in you?</b></span></span></p> <ul> <li><span><span>Fluent in German and Dutch (at least B2/C1 level);</span></span></li> <li><span><span>Good English level (at least B2);</span></span></li> <li><span><span>Experience in a customer care or a client-facing role would be a strong plus;</span></span></li> <li><span><span>Knowledge of mobile device would be a plus;</span></span></li> <li><span><span>Well organized, good problem-solving skills, good communication in various languages and proactive person;</span></span></li> <li><span><span>Able to work office-based for the first year in the company.</span></span></li> </ul> <p><span><span> <br/> <b>What We Can Offer To You</b></span></span></p> <ul> <li><span><span>Permanent contract;</span></span></li> <li><span><span>Attractive benefits;</span></span></li> <li><span><span>Career Development;</span></span></li> <li><span><span>Possibility to make an impact;</span></span></li> <li><span><span>Fast Growing and international environment.</span></span></li> </ul> <p> </p> <p><span><span><u>Location:</u> on-site working schedule (5 days in the office), in our hub in Madrid, Spain.</span></span></p> <p> </p> <p><span><span><em><b>We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.</b></em></span></span></p>