Senior Program Manager (New Construction)

About the team

Zillow’s New Construction business is building the largest and most vibrant platform for New Construction builders and home shoppers. The New Construction Sales Operations and Program Management Team is the central hub that orchestrates complex product or sales program launches by aligning multiple teams, organizing resources, fostering effective communication, and enabling the frontline to succeed. This team is the ultimate champion of cross-team collaboration, ensuring thoughtful planning and efficient execution. With a keen eye for detail, a strong sense of operational excellence, and expert knowledge in program management, this team plays a pivotal role in the success of a fast-paced and growing sales organization.

Join our team! We are looking for an experienced Senior Program Manager to lead the planning and launch of complex new products and service offerings. This is a high-visibility role that leads the collaboration and work efforts across several functions and teams in order to achieve the objectives for some of the largest initiatives in the business.

About the role

As a New Construction Senior Program Manager, you will work closely with strategy, product, and sales leadership to plan the launch and execution of new products and services. You will be responsible for maintaining project documentation that includes information about the project, timelines and task assignments, risk and dependency trackers, and communication plans. You will lead cross-functional working sessions to align on major project decisions and that individuals are completing tasks as planned. You will also help with frontline readiness by coordinating training sessions and frontline SOPS or other documentation. You are the glue that holds the project together by ensuring that everyone understands the bigger picture and their unique role in project success.

You will get to: 

• Lead the implementation of complex, high-impact, cross-functional product and process improvements and collaborate with partners to launch transformative programs at scale.

• Own defining program goals and maintaining project documentation, including project overview and plans, schedules, risk and dependency trackers, communications plan, and RACI matrix. 

• Hold individuals on the working team accountable to assigned tasks so that the project is making progress as scheduled.

• Navigate change in project scope as more information is uncovered, swiftly updating project plan and direction as needed. 

• Become an expert in all the details of the program, acting as the go-to for questions and updates. 

• Work with Sales teams and Sales Managers to prepare the frontline to understand and adopt new processes and products.

• Support operational requirements of the program by crafting process documentation or SOPS that inform the frontline on how to interact with the new product or service. 

• Closely monitor success of project post-launch and send regular communications and updates to leaders.

• Participate alongside business leaders in identifying, evaluating, and prioritizing the best opportunities for the organization to pursue.

• Provide mentorship, guidance and training for other Program Managers.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• You have a strong track record as a Program Manager in a tech environment, with at least 8-10 years of experience managing large projects or programs.

• You have excellent project management skills, including an ability to manage multiple priorities, work through ambiguous problems, and keep everyone o