Securities Operations Associate Senior
FISAbout the role
Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
The position is responsible for providing analytical coverage for the asset setup and pricing securities operation team for a sensitive client, Comerica Bank. The position supports teams that are responsible for high-risk functions. It is imperative to have the proper escalation and analytical support to ensure service levels remain positive. Failure to replace the position will subject the Operation's Team to further scrutiny as the relationship with Comerica is in a critical state and needs to be improved.
What you will be doing:
Analyzes issues/systems on an ongoing basis to determine when changes to practices are required.
Investigates known error conditions and follows prescribed error correction procedures.
Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.
Makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving problems; consults with other experienced analysts for ideas; contributes solutions and other useful information to the body of knowledge.
Oversight of and escalation point for team.
Follows escalation procedures when appropriate to resolve processing and/or user problems to meet service levels in a timely manner.
Communicates systems updates and/or process changes and trains internal customers (employees) on changes, new systems or new procedures.
Identifies new tools, technology or processes that improve the overall processing environment or processing efficiency.
Other related duties assigned as needed.
What you bring:
Excellent problem solving, independent decision making, analytical and time management skills managing multiple tasks/deadlines
Ability to work in a fast paced, high-pressure environment either independently or within a team
Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors
Strong work ethic and attention to detail
Proficiency in Microsoft Office software is essential as well as experience with related Trust systems
Bachelor’s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
This position is virtual but will require working Eastern Standard Time hours.
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds. Free account required — sign up in 30sApply for this role