Senior A/V Support Specialist

About This Role

Strava is the app for active people. With over 150 million athletes in more than 185 countries, Strava is where connection, motivation, and personal bests thrive. No matter your activity, gear, or goals, we help you find your crew, crush your milestones, and keep moving forward. Start your journey with Strava today.

Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward.

We are seeking a Senior A/V Support Specialist to join our Technology team. This role is responsible for ensuring the reliability, functionality, and user experience of audio-visual systems across all of our US and European office and event spaces. You will serve as the first line of support for A/V-related issues, provide setup and live event support, and work closely with IT and Facilities to create seamless meeting and collaboration experiences for employees.

This position is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering exceptional internal customer service.

We follow a flexible hybrid model that generally translates to around half your time on-site in our San Francisco office —roughly three days per week.

What You’ll Do:

In this role, you will:

A/V Operations & Support

• Provide day-to-day support for conference room A/V systems, including video conferencing (Google Meet), projectors, digital signage, microphones, and speaker systems.
• Assist employees and executives with meeting setups, including hybrid meetings and webinars.
• Troubleshoot and resolve technical issues related to A/V equipment, both in-person and remotely.

Setup & Maintenance

• Set up and configure A/V systems for all-hands meetings, events, trainings, and external presentations.
• Monitor and perform regular testing and preventative maintenance on A/V infrastructure.
• Maintain inventory of A/V equipment and track deployment across meeting rooms and event spaces.

Cross-Functional Collaboration

• Collaborate with IT Support, Facilities, and Workplace Experience teams to plan and implement A/V solutions for new spaces and renovations.
• Coordinate with vendors and contractors for installation, upgrades, and repairs.
• Provide training and documentation for end users and team members on A/V system usage.

Documentation & Process

• Create and maintain technical documentation, usage guides, and troubleshooting procedures.
• Log issues and resolutions in the ticketing system to support trend analysis and continuous improvement.

What You’ll Bring to the Team:

We're looking for someone who has:

• 2–4 years of experience supporting enterprise A/V systems and video conferencing platforms.
• Strong understanding of conference room technology (Crestron, Logitech, Poly, Barco, etc.).
• Proficient with Google Meet, Zoom, or Microsoft Teams meeting platforms.
• Experience with troubleshooting common A/V issues (signal loss, feedback, connectivity, etc.).
• Excellent interpersonal and customer service skills with a proactive, solutions-oriented mindset.

Nice to Have (But Not Required)

• Familiarity with networking basics and how they impact A/V performance (VLANs, QoS, bandwidth).
• Experience with live event production or streaming technologies.
• Hands-on experience with digital signage platforms and content management systems.
• Knowledge of ticketing systems like Jira, Zendesk, or ServiceNow.

Compensation Overview:

At Strava, we know our employees are the most important ingredient to our success, and our compensation and total rewards programs reflect that. We take a market-based approach to pay, and pay may vary depending on the department and your location. Salary ranges are categorized into one of three tiers based on a cost of labor index for that geographic area. We will determine the candidate’s starting pay based on job-related skills, experience, qualifications, work location, and market conditions. We may modify these ranges in the future. For more information, please contact your talent partner.

Compensation: $105,000 - 111,000. This range reflects base compensation only and does not include equity or benefits. Your recruiter can share more details about the full compensation package, including the range specific to your location, during the hiring process.

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