OPS Office Assistant, Enrollment Services Center

Job Summary

The OPS Office Assistant in the Enrollment Services Center plays a crucial role in ensuring smooth and efficient office operations. This position is responsible for performing a variety of routine office tasks, including answering phones and greeting visitors.

Job Description

Typical duties include but are not limited to:

• Provide excellent customer service to students, staff, and external stakeholders, addressing their needs and concerns promptly and professionally.
• Welcome visitors with a friendly demeanor and provide necessary information.
• Address basic general inquiries and direct visitors to the appropriate staff members.
• Answer incoming calls promptly and route them to the correct departments or individuals.
• Sort and deliver mail/packages throughout the office in a timely manner.
• Accurately file paperwork, make copies, and compile documents as needed.
• Assist with small, assigned projects to support the department’s goals.
• Assist with the planning and execution of department events.

Other Duties:

• Perform other job-related duties as assigned by supervisors.

Additional Job Description

Minimum Requirements:

• High school diploma
• One year of related work experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Experience with Database maintenance and entry.

Knowledge, Skills & Abilities:

• Excellent interpersonal, verbal and written communication skills.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to exercise good judgement.
• Ability to multi task and work under pressure.
• Ability to meet deadlines for work assignments.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students and the community in a service-oriented environment.
• Ability to maintain confidentiality of work-related information and materials.
• Ability to work in a fast-paced and high-volume department.
• Ability to establish and maintain a good rapport with university faculty, staff, students, and the general public.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.