Technical Support Representative

Responsibilities: 

- Customer support via our service hotline and ticket system
- Creating content for contact center partners
- Clarifying and finding solutions for customer complaints in the technical support area
- Advising customers on product-specific questions 
- Daily, detailed and timely data entry using Microsoft CRM, Microsoft Outlook and Excel 

Qualification:
- Training or several years of professional experience in a customer-oriented profession
- Fluent written and spoken English is required. One other language: German/French/Italian/Spanish also required
- Good computer skills: Experience with PC hardware as well as Microsoft operating system and current game consoles
- Experience with PC and console games (especially racing games) and force feedback steering wheels is helpful. An interest in this area, especially in Fanatec products in particular, is required

Welcome to Fanatec, the ultimate destination for sim racing enthusiasts! At Fanatec, we are passionate about pushing the boundaries of technology to create the most immersive and realistic racing experiences. Our high-performance racing wheels, pedals, and accessories are engineered with precision and innovation, making us a leader in the sim racing industry.
Fanatec merged with CORSAIR, and remains a separate brand within CORSAIR – a world leader in providing high-performance PC peripherals and components to gamers, enthusiasts, and esports athletes.