Assistant Front Office Supervisor

Grecotel, the leading hotel chain in Greece, is seeking an Assistant Front Office Supervisor to join their team. With over 40 luxury hotels and resorts throughout Greece, Grecotel is known for delivering exceptional hospitality experiences in the country's most beautiful destinations. As an Assistant Front Office Supervisor, you will play a crucial role in ensuring the smooth operation of the Front Office department and providing excellent service to our guests. Join our team of dedicated professionals who are passionate about creating unforgettable experiences for our guests.

Responsibilities

• Assist the Front Office Supervisor in managing daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Ensure that all guest requests and complaints are handled promptly and professionally.
• Supervise and train front desk staff, ensuring they provide exceptional service and adhere to Grecotel's standards.
• Assist with the preparation of Front Office reports and handle cash and billing procedures.
• Ensure that the front desk area is clean, organized, and presentable at all times
• Lead and motivate front office team.
• Train and develop team members.
• Competence in managing budgets, revenue proposals, and forecasting results.
• Ability to handle complex situations and guest complaints with discretion and professionalism. 

Requirements

• Bachelor's degree in Hotel Management, Business Administration
• Certification in Hospitality Management is a plus.
• Minimum of 2 years in a front office management role within a luxury hotel environment.
• Proficiency in Property Management Systems (e.g., Protel (preferably)
• Working knowledge of MS Office and hotel management software.
• Multilingual abilities are preferred, with proficiency in English being mandatory.
• Excellent verbal and written communication skills.
• Strong commitment to delivering a high level of customer service.
• Experience in handling VIP guests and special events.
• Familiarity with the local area, attractions, and dining .
• A passion for hospitality and a drive to provide an unforgettable guest experience.
• Strong analytical and decision-making skills.
• Ability to work in a high-pressure environment.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Competitive salary and other benefits (bonus included)
• Advanced Opportunities for professional growth
• Participation in educational programs