PROGRAM MANAGER - NE

Position Title: Account Manager 

Pay:    13 

Reports To:  Director of Client Engagement

Salary: $68,000 -$75,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity 

 

Growth. Opportunity. Excellence.

Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving.  We employ the best team in the industry and their dedication, collaboration and passion fuels our growth.  YOU bring the enthusiasm, customer service and commitment; we’ll supply the opportunity and innovation.  TOGETHER we’ll continue to transform the micro-market, dining, coffee and vending industry.

Come grow with us. We are Canteen.

 

Job Summary:

The Program Manager role will uphold Tradecraft's vision to provide strategic initiatives of Tradecraft with an emphasis on driving the growth of the company partnering through the Compass Sales Organization, provide operators with the tools to create a successful coffee program through active engagement, data-driven decisions, hands-on training, and continuous operational support. This position will work in tandem with Business Development and Operations teams to support sales opportunities, implement program goals, facilitate training, and support operations in driving exceptional coffee and tea programs. Working closely with all Program Managers, the goal is to establish a program that reflects industry trends, client engagement, and education, in order to maintain client retention.

Key Responsibilities:

• Engages with and supports new and existing Tradecraft clients

• Works with the local operations teams to support client programs and ensure seamless delivery of Tradecraft products

• Partners with and mentors the CSMs from the local operations teams to elevate their client coffee programs

• Provides clients and operators with data and insights into specialty coffee and tea industry trends

• Utilizes reporting analysis to identify successes, gaps, and opportunities within Tradecraft client programs

• Establishes ongoing relationships with local and national roasters in the Tradecraft portfolio

• Schedules and facilitates ongoing visits and regular meetings with Tradecraft clients, including key stakeholders

• Partners with Account Manager, Program Manager, Educator, and Retail Experience teams across all divisions to execute a cohesive and consistent coffee and tea program

• Consults on equipment, product, bar flow, menu development and space design for Tradecraft clients

• Maintains a regular quality-control visit schedule for all Tradecraft programs

• Provides timely and detailed recaps of all client visits and meetings

• Supports ongoing program development, with insight on the leading trends in the food and beverage industry, utilizing this knowledge to keep the menu offerings unique and in line with both the brand partner standards and industry trends

• Works to resolve Tradecraft client issues quickly and efficiently

• Works with local service management to ensure all equipment maintenance, including emergency repairs and preventative maintenance, is executed at the highest level

• Supports new account openings in-person, ensuring site readiness, providing training support, and identifying/resolving potential issues

• Develops relationships with and supports initiatives for all Tradecraft teams- Marketing, Business Development, Operations, Retail Experience, Training, etc.

Qualifications:

• Ability to travel up to 60%

• The ideal candidate will have in-depth and relevant Specialty Coffee and/or Food and Beverage industry experience

• Business development, account management, and specialty coffee training experience is preferred

Apply to Canteen / Tradecraft today!

Tradecraft is a part of Canteen. a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of th