HVAC Service Manager

This is a full-time, direct placement role at Way Service.

Founded in 1918, Way’s mission has been to provide comfortable, efficient, safe environments for commercial facilities, pioneering technological innovation for mechanical systems. Way’s team consists of Professional Engineers, Project Managers, Certified Energy Managers, dedicated Customer Service professionals, Marketing and Sales professionals, Service Managers, and close to 100 Technicians. Being a part of the Way Companies is being a part of a family and legacy spanning four generations.

We are currently seeking Service/Project Managers or Service/Project Coordinators, all experience levels, to join our growing division in the Central Texas (Austin) area.

RESPONSIBILITIES:

Primary function: Lead, manage and oversee the operations for a Facility Technical Services Division, redeeming planned gross profit while delivering world-class customer service to clients.

Management/ Planning

• Complete all work in a cost effective and high-quality manner by assuring proper staffing, training, tools, test equipment, systems, and procedures are in place. Coordinate all work through employees.
• Organize work of others by position description and procedures; encourage mutual agreement on written objectives.
• Effectively audit performance of staff and follow-up. Recommend appropriate personnel actions (i.e., hiring, firing, promotion, compensation, etc.).
• Improve individual as well as group skills by developing and implementing programs to motivate and train employees.
• Guide, lead, and monitor staff in the proper, accurate, and timely completion of all paperwork.
• Ensure compliance with company standards. Customer complaints, estimate deviations, and progress must be reported in writing.
• Be familiar with timing of work and how it relates to others.
• Guide and observe employees in development, communication, and redemption of schedules. Resolve any schedule conflicts.
• To ensure timely completion of work, monitor all project schedules.
• Ensure maximum cash flow by regularly monitoring billings and taking action.
• Instruct and direct staff to close all completed jobs and expedite billing.

Sales Participation

• Be familiar with the affiliation between performance, customer satisfaction, and new business.
• Understand and keep staff informed of sales objectives. By instructing and directing staff to generate and report leads and sales opportunities, promote new business and upgrading of existing agreements.
• Provide support to the sales force on calls, if needed.
• For all of company services, acquire and maintain knowledge of pricing policies and procedures.

Purchasing

• Be familiar with purchase requirements.
• Guide and observe staff in the preparation of requisitions in a timely manner for materials, equipment, and subcontracts. Secure cooperation of sales personnel.

Field Productivity

• Maximize output per labor hour by training, directing, and monitoring staff in providing materials, directions, tools, and logistical support to the field.
• Motivate staff and maintain high employee morale.
• Control labor costs by training and directing appropriate personnel.
• Have an understanding of mechanical systems, appropriate codes, and industry standards.
• Ensure permits are secured where applicable.
• Train and direct staff to offer design assistance to sales force as requested.
• Determine field labor requirements by establishing and monitoring guidelines.
• Propose changes to requirements based on annual operating plan and performance against plan.

Status Reporting

• Manage regular status reporting/review meetings with staff and managers.
• Assemble information gathered, combine with personal observations, and make recommendations to the general manager on all matters affecting service operation.
• Measure effectiveness of existing programs and recommend new methods or corrective action.
• For smooth and timely internal administration of the department, establish policies and procedures.

Material Control

• Ensure cost effective and efficient use of equipment, tools, and materials while ensuring efficient field operations, train and direct employees.

Expense Control

• Gain maximum utilization of company resources by instructing, directing, and monitoring staff in applying principles of cost/benefit.
• Responsible for maintaining budget goals.