Account Executive, Senior MidMarket (LATAM)

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform. 

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.  

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. 

Join us to help define and lead the AI revolution for customer service.

What's the opportunity? 

As an Account Executive, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.

What will I be doing? 

• Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market.
• Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals.
• Provide accurate forecasts and maintain visibility on revenue performance.
• Stay updated on product knowledge and evolving processes.
• Develop and deliver tailored product demos to address each client’s unique challenges and needs.
• Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners.
• Focus on exceeding sales targets and demonstrating competitiveness.
• Engage in team development and mentoring.
• Represent the voice of the customer to cross-functional teams (Marketing, Product).
• Contribute to the growth of the global Enterprise business by driving best practices and projects to up-level the team.
• Adapt quickly to changes in market conditions, customer needs, and product updates.
• Use creative problem-solving to overcome obstacles and close deals.
• Leverage sales tools and CRM software to track leads, progress, and activities.
• Negotiate contract terms to close deals while maintaining healthy margins.
• Exhibit grit and determination to succeed, overcoming challenges and driving results.
• Willingness to travel within the country to support client needs and business objectives.

What skills do I need? 

• 4+ years of experience as an Account Executive.
• 2+ years of SaaS experience selling similar products.
• Must be fluent in Portuguese; proficiency in Spanish is also a plus.
• Strong sales instincts with a proven track record of hitting and exceeding quota.
• Work closely with the Customer Success team to ensure clients receive maximum value from Intercom's products and services.
• Provide accurate sales forecasts and maintain a robust pipeline of prospects and active accounts.
• Exceptional written and verbal communication skills.
• Comfortable and energized by problem-solving in a fast-moving organization, handling both inbound and outbound opportunities across a variety of industries and company sizes.
• Proven ability to close new business in a competitive landscape.
• Exhibits a growth mindset, intellectual curiosity, and ambition.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Chicago Area is [$209,000-$243,000]. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to