Information Systems Support Technologist Intermediate

Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Supports Medical Laboratories in the development and maintenance of all Laboratory Information Systems. Functions as a member of the Laboratory Information System support team providing 24-hour-a-day 7-day-a-week technical support as appropriate.

Job Duties:

• Assists with the development and maintenance of the laboratory information system.
• Performs file maintenance and updates software as requested.
• Verifies that all data has been entered correctly.
• Provides the IS Help Desk with support as appropriate.
• Assists in the testing and verification of software provided in periodic software releases.
• Assists in the testing of any software changes prior to those changes being installed in the production area.
• Aids in the verification of reports as to completeness and accuracy before releasing into the production area.
• Develops and runs ad hoc reports as required; meets the requestors needs in a timely manner.
• Monitors, maintains and troubleshoots instrument interfaces.
• Performs frontline trouble shooting of peripheral devices and all applications.
• Aids in the diagnosis and prevention of errors and notifies the appropriate individuals.
• Assists in the development of Laboratory Information System policies and procedures for intra-departmental functions.
• Supports the process of change control maintaining required documentation and assuring communication with lab and non-lab users of the Laboratory Information System and associated systems.
• Participates in computer orientation, training and in-service programs for all levels of laboratory personnel.
• Provides similar services for other users as required.
• Participates in operational development assuring trouble-free interfacing between the Laboratory Information System and other hospital and clinical information systems.
• Assists in supporting medical laboratory outreach activity including maintenance of reference lab interfaces and production and distribution of ad hoc reports as required.

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Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

ASCP Certification as Medical Scientist or Medical Technologist preferred.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details:

• ​​​Supports Medical Laboratories in the development and maintenance of all Laboratory Information Systems. Functions as a member of the Laboratory Information System support team providing 24-hour-a-day 7-day-a-week technical support as appropriate.

  • Assists with the development and maintenance of the laboratory information system.
  • Performs file maintenance and updates software as requested.
  • Verifies that all data has been entered correctly.
  • Provides the IS Help Desk with support as appropriate.
  • Assists in the testing and verification of software provided in periodic software releases.
  • Assists in the testing of any software changes prior to those changes being installed in the production area.
  • Aids in the verification of reports as to completeness and accuracy before releasing into the production area.

  • Develops and runs ad hoc reports as required; meets the requestors needs in a timely manner.

  • Monitors, maintains and troubleshoots instrument interfaces.

  • Performs frontline trouble shooting of peripheral devices and all applications.

  • Aids in the diagnosis and prevention of errors and notifies the appropriate individuals.

  • Assists in the development of Laboratory Information System policies and procedures for intra-departmental functions.

  • Supports the process of change control maintaining required documentation and assuring communication with lab and non-lab users of the Laboratory Information System and associated systems.

  • Participates in computer orientation, training and in-service programs for all levels of laboratory personnel.

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