Training Coordinator - Learning & Quality

POSITION SUMMARY

Verify training and development activities are linked to the organization’s mission and vision. Assist with development and learning delivery of brand and service-related topics. Support planning and execution of key learning delivery and leadership development activities. Facilitate specified on-property training, including core required training and brand training for hourly associates, supervisors, and leaders. Maintain knowledge on brand and leadership development tools and resources. Assist leaders with their resources and development as requested/appropriate.

Monitor compliance of required training, including training programs for new hires and brand training initiatives. Work directly with human resources and operations leaders to support compliance for all required training. Understand and utilize learning technology platforms and manage Learning Coordinator responsibilities to support the hotel’s training needs. Participate fully in the Field Trainer Network and partner with the continent learning organization to verify that updated programs and processes are pulled through for the hotel. Develop training aids and multi-media tools to present training material. Order and manage inventory of training materials and supplies. Prepare for training classes (e.g., materials, setup classes, breakdown classes).

Follow all company and safety and security policies and procedures. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by management.

PREFERRED QUALIFICATIONS

Education: High School diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: Supervisory experience is preferred.

License or Certification: None

  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.