Director - Billing

General information

Date Thursday, March 6, 2025 Location MT - Missoula Remote/Hybrid Yes Position Level Director Employment Type Full time Career Field Finance

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Billing Director will work in our office located in Missoula, MT. The Billing Director is responsible for overseeing a group of Billing Managers and all responsibilities of their assigned teams. Oversee the successful processing of claims for all companies, incoming payment processing and application, and ultimately ensure all aged receivables stay within timely filing to minimize bad debt.

JOB DUTIES

• Maintain compliance with all company requirements, policies, standards, and procedures
• Accountable and responsible for their team(s) performance and behavior
• Maintain a professional working atmosphere; acting decisively to address poor performance
• Ensure teams have all tools and training to succeed in their duties assigned by Managers
• Deliver continued training to the team and Supervisors as needed and make sure policy changes are understood and executed
• Responsible for overseeing staff time management; make sure tasks are completed on time
• Responsible for representing the Billing team in projects and assigning work as required to keep projects on track
• Verify teams are completing all tasks correctly
• Maintain positive communication with the team; this includes addressing concerns and questions of team members
• Oversee staffing procedures such as hiring, corrective actions, and performance improvement
• Maintain professional contact with branch office(s), payer representatives, and other departments
• Check to make sure the team is using and referencing updated payer manuals and newsletters
• Ensure teams are maintaining all SOPs and that they are all up-to-date and posted on SharePoint
• Document, review, and approve changes to billing rates
• Collaborate with stakeholders regarding the delivery of services
• Organize team engagement activities
• Communicate effectively verbally and in writing