Senior Manager, EV Field Services

<div class="content-intro"><p>At <strong>PEARCE</strong>, <strong>we've got a career for you!</strong></p> <p>Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit <a href="http://www.pearce-services.com">http://www.pearce-services.com</a>.</p></div><p><strong>Your Impact:&nbsp;</strong></p> <p>Build and lead the team that executes flawlessly; scaling teams, systems and processes that deliver customer delight and healthy margins. Candidates who are available to work primarily during <strong>Pacific Time Zone (PT)</strong> business hours are preferred.</p> <p><strong>Core Responsibilities:</strong></p> <p><strong>Own the execution of work orders and projects.</strong></p> <p>You are accountable for everything our technicians do. Safety and quality are critical. Customer experience and profitability is your outcome. You will be responsible for 2 countries, 7 regions, and nearly 300 technicians. Your performance is critical to the entire EV industry, since your technicians fix most of the chargers deployed in North America. Within your first year, you'll have leveled up the current field of technicians and built two centers of competence for commissioning and construction.&nbsp;</p> <p><strong>Build high-performing teams</strong></p> <p>Recruit, develop and lead field service managers to operate a customer-centric organization. You create a culture where people take ownership, show concern about the fine details, solve problems quickly and work safely.&nbsp;</p> <p><strong>Design and implement scalable processes and systems</strong></p> <p>You seek long-term solutions and implement processes that simplify a complex industry. You work across the company to find the root cause to friction and use your influence to fix it collaboratively. You're always looking for systems to automate our manual processes to free your team up for high-value tasks. &nbsp;</p> <p><strong>Precisely manage subcontractors</strong></p> <p>In areas or situations where