Manager Sustaining Engineering

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

• Manage a team of Sustaining Engineers, including, but not limited to time sheet approvals, approvnig PTO requests, expense approvals, scheduling on call rotation
• Identify quality and cost improvements
• Weekly mangement status reports
• Attend/faciliate customer status and technical meetings
• Manage Sev 1 technical meetings
• Create/Facilitate Root Cause Analysis of a system outage

Qualifications

• Minimum 5 years hands on support experience in a high-pressure environment
• Previous experinece managing a team of technical support engineers required
• Excellent written and oral communication skills required
• Team oriented
• Customer oriented