General Manager Frenchman's Cove

JOB SUMMARY  
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, ancillary sales and revenue generation. Ensures implementation of the Marriott Vacation Club brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increased profitability. Holds property leadership team accountable for strategy execution and guides their individual professional development. Ensures the objectives and goals of Marriott Vacation Club, Condominium Owner Boards (COB) and work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Represents Marriott Vacation Club brand values in all leadership actions.  
 
JOB SPECIFIC TASKS 
 
Leading Property Strategy, Operations, and Management of Department Budgets 

• Develop a property strategy that is aligned with the brand-s business strategies. 

• Stay highly visible and interfaces with owners and guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. 

• Analyze business results and works with executive committee to develop an effective strategy to address needs. 

• Make key decisions and oversees execution, remove obstacles to success and ensures adequate resources are available to achieve business results. 

• Review financial reports and statements to determine how business unit is performing against budget. 

• Work with executive committee to determine areas of concern and develop strategies to improve the property-s financial performance. 

• Ensure capital expenditure funds are being used to address the priorities outlined in the brand business strategy. 

• Ensure service programs are in place and executed against. 

• Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details. 

• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day 

• Review and follow-up on property GSS scores and comments 

• Walk the property to ensure public spaces, grounds, work, public, and kitchen areas meet sanitation and cleanliness/maintenance standards.   

Managing Owner Relationships 

• Oversee Condominium Owner-s Associate (COA) management in accordance with legal requirements of the State Statue.  

• Develop a mutually beneficial relationship with the board of director