Quality Associate II

As a Quality Associate II, you will have the opportunity to leverage your analytical skills in a dynamic and creative environment. This role offers you the chance to work with multiple levels of leadership and contribute to important control initiatives, providing a platform for career growth and skill development. Join us and be part of a team that values high performance and results.

As a Quality Associate II in our Business Controls Support team, you will partner with CCB Collections, Recovery and Auto Operations business lines to optimize quality operations while sustaining a sound control environment. You will support quality testing data analytics, quantitative sampling methodology, test population isolation, test structure and AI/ML support. Your role also includes implementation of effective test processes, prompt response to shifts in review priorities and ability to adopt emerging technologies to increase automation.

Job Responsibilities: 

• Support optimization of quality operations
• Structure and implement critical tests, including isolation of relevant populations and development of quantitative sampling methodologies
• Develop and support business implementation of AI/ML quality initiatives 
• Process highly confidential information in a processional manner
• Administer related operations and tech change management protocols
• Analyze data to identify emerging themes, trends, and performance opportunities with an end-to-end mindset
• Prepare and deliver management reporting 
• Demonstrate a sense of urgency in responding to escalated issues, rapidly changing priorities, and adverse performance
• Respond to executive management requests for ad hoc analysis and testing
• Model Chase Values and cultivate a dynamic, inclusive community. 
• Prioritize strategic initiatives, reporting, and key deliverables

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree or commensurate experience in financial services 
• 3 years of data analytics and development experience in quality testing
• Proficiency in data analytics, reporting techniques, reporting automation, statistical sampling methodology and intelligent solutions
• Excellent written and verbal communication skills
• Excellent ability to deliver results in a highly stressful environment where priorities shift rapidly
• Strong problem solving and conflict resolution skills 
• Highest level of professionalism, self-motivation and sense of urgency
• Ability to consistently meet aggressive deadlines
• Ability to follow complex methods and procedures in diverse tasks
• Strong Microsoft Product skills  
• Proficiency in SAS, Alteryx, Python, JAVA, or comparable software

Preferred Qualifications, Capabilities and Skills:

• Experience with Webstats and/or ACES 
• Certification in Six Sigma, Lean, or other process improvement methodologies
• Familiarity with regulatory requirements and compliance standards in financial services
• Ability to influence and drive change across diverse teams and stakeholders

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable