Chandler EUV Customer Support Engineer

Job Description

Introduction to the job

As our Field Service Engineer, you will be an integral part of a team of engineers who assist our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You will ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward.

You will be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

This position reports to the Site Manager, but you will also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens .

Role and responsibilities

• Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

• Analyze applicability, accuracy and adherence to design specifications.

• Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.

• Answer customer questions and assist customers in a professional manner.

• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.

• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and experience

To help us tackle the technical challenges we face, you’ll need experience working on high-tech products and with complex processes. As a Field Service Engineer, you’ll need:

• Associate's degree in an Engineering field or equivalent combination of education, skills and experience

• At least 1 year experience in the installation, qualification, repair and maintenance of ASML systems at customer sites is preferred

• At least 1 year experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred

Skills
 

To thrive in this job, you’ll need the following skills:

• Work according to a strict set of procedures within the provided timelines

• Knowledge of Safety Procedures

• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

Other information

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

You must be work authorized in the United States without the need for employer sponsorship.

• Position will require travel up to 10%.

• Position will require access to customer site locations.

• Ability to work flexible shifts including nights, weekends and holidays.

• Willingness to continue learning and growing in a professional environment is necessary. 

• Work is conducted at a customer site and requires familia