Integrated Services Project Manager

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Your day at NTT DATA

The Integration Services Project Manager provides pre-sales support to the Solution Engineering team and post-sales technical support to the Deployment Services team for successful integration of client infrastructure and requirements into the data center environment. The Integration Services PM will work with NTT personnel as well as client personnel directly on the integration and deployment of all infrastructure related and end-to-end requirements across the NTTGDC portfolio.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Demonstrates strong understanding of data center design concepts: power distribution, commissioning, cooling, hot and cold aisle containment, low voltage infrastructure and security.

• Participates in customer opportunity and project meetings; traveling as needed for these meetings.

  • Participates in all aspects of client facing interactions including, but not limited to, pre-sales tour and infrastructure deployment consultation, design, documentation and post-deployment operation. 

  • Gathers and fully understands all client requirements and specifications.

  • Works with Sales Engineer, client, vendors and contractors to provide turn-key solutions at the wholesale level.

  • Assists with client design standards where needed.

• Reviews and incorporates client provided RFP documents.

• Interfaces with customers, vendors and requisite internal NTTGDC departments regularly and on-going. 

• Develops and documents a comprehensive scope of work with budgetary costs. Deliverable to include a bill of materials (BOM) with lead times, milestones, tasks, risks, assumptions, objectives and dependencies relating to project.

• Works with internal and external technical staff to ensure test plans have been completed and deployments undergo the proper Commissioning and Q/A-Q/C process.  Will participate with Deployment Services on Commissioning/QA/QV processes as needed.

• Assists in development of archive documents and record set drawings to maintain an accurate record of client site conditions as required.

• Works with Deployment Services Project Management team to coordinate, place, and track equipment orders and shipments to meet project deadlines.

• Works with Deployment Services Project Management team to provide ongoing project management and design services for client infrastructure projects throughout the life of the customer contract.

• Works with Deployment Services Project Management team to ensure contracted services are delivered on time, within budget and according to specifications.

• Uses Microsoft Project or equivalent tool to document, schedule, track and report on the various projects.

• Uses AutoCAD, Revit, and/or Visio to produce customer facing and internal drawings.

• Recommends appropriate process and procedure revisions as needed to focus on continuous improvement.

• Schedules and facilitates as-needed project meetings with clients, vendors, and internal project team to address and mitigate deployment schedule risks.   

• Documents, publishes and tracks action items, owners, and due dates.

• Escalates team and client issues to management as appropriate.

• Trains, coaches, and mentors Deployment Services Team.

• Assists Deployment Services Project Managers and Project teams to prepare status reports to keep management, clients, and project team informed of project status and related issues.

• Coordinates and responds to requests for changes from original specifications.

• Tracks and reports on quality assurance metrics and KPI’s.

• Adheres to pre-defined departmental objectives and metrics to provide high level of customer service.

• Supports strategic departmental objectives.

• Performs other tasks as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Experience working with large, global and hyper-scale data center customer bases.

• Working knowledge of AutoCAD, Revit, Visio and SharePoint.

• Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project).

• Knowledge of IT and data center infrastructure.

• Knowledge of data center infrastructure design standards.