Account Associate | Remote US

About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ toughest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.  But that’s not who we are – that’s just what we do. 
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.   
And we’re growing fast. 
We’re looking for an Account Associate to support our Account Management team.
Position Summary
The Account Associate reports their assigned Industry Segment Manager and is responsible for supporting the sales process for Coalfire’s recurring revenue through renewing and upselling on a set of accounts or industry segments.  The Account Associate is partnered with Account Owners to facilitate and support the renewals, cross-sell, and up-sell activities needed to support the business.  This person will cultivate strong partnerships internally to support the execution of internal processes related to the sales cycle.  In addition, responsibilities will include both e-mail and phone-based customer follow-up throughout the sales cycle. 

What You'll Do

• Management of Salesforce to document customer opportunities and activity and generate reports to manage and prioritize renewal accounts. Work closely with the Account Owners to manage all renewals in assigned accounts throughout the complete sales cycle.
• Monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on renewals agreements.
• Responsible for meeting defined sales performance metrics, quota, renewal/upsell pipeline, maintain accurate forecasting.
• Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement of renewals contracts
• Expand Coalfire’s relationship by addressing broader client security needs through additional Coalfire service sales
• Develop and deliver accurate and high-quality statements of work for all Coalfire service sales
• Maintain and communicate an organized understanding of your accounts, opportunities, and day-to-day activities
• Cultivate strong internal working relationship with legal, order management and finance
• Build your knowledge of your client’s and Coalfire’s industry
• Proposal support including development and processing of the proposals

What You'll Bring

• Excellent spoken and written communication skills
• Strong organizational skills
• Proficiency with sales tools and Microsoft Office suite
• Motivated self-starter prepared to handle high volume of renewal opportunities, email communications and telephone calls
• Possesses strong organizational skills to keep sales cycles on track
• Thrives in an extremely fluid, fast-paced environment
• Adaptable people skills
• Ability to travel only as requested by Leadership (less than 10%)
• 1 year of experience with renewals or account management in a B2B sales environment preferred
• Bachelor’s degree (four-year college or university) or equivalent combination of education and work experience

Why You'll Want to Join Us
At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office. 
Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like flexible time off, certification and training reimbursement, and comprehensive insurance options.  
At Coalfire, equal opportunity and pay equity is integral to the way we do business. A reasonable estimate of the compensation range for this role is $33,000 to $57,000 based on national salary averages. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs. 
This can be a remote position (must be located in the United States).
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