Supervisor, Engineering Services

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatt

About the Opportunity

This is an open position with Cleveland Electric Illuminating Company, a subsidiary of FirstEnergy Corp [CEI].

This is a (mobile) remote position.  The selected candidate must be located within the CEI footprint and will oversee the Cleveland area.

Responsibilities include: 

• Coordinating and supervising the daily activities of an Engineering team, including Layout Technicians and clerical personnel; making decisions guided by policies, procedures, and the company's business plan
• Demonstrating a high level of safety commitment throughout day-to-day functions and strengthening the Engineering Services team's commitment to safety
• Creating notifications in SAP and assigning work requests to layout technicians
• Working in conjunction with Business Services to ensure accurate and timely billing for all work requests
• Applying Tariff criteria for billable work involving service to new premises, upgraded service for existing premises and relocation of facilities, etc.
• Working on creating and processing Line Extension Contracts for various types of work
• Reviewing and responding to customer complaints, relative to line extension and billing policies
• Reporting to the Manager, Engineering Services on the progress of projects, and advising on issues that could impair the successful completion of projects
• Analyzing complex issues and developing actionable recommendations
• Supporting the Work Management organization on questions/issues with current and upcoming design work and various Company priorities
• Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and upcoming departmental changes
• Leading, educating and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership
• Encouraging open, honest, direct and ongoing conversation among team members
• Driving continuous improvement across the team and the company
• Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company
• Supporting storm restoration efforts, including performing duties of Hazard Coordinator when needed 

Qualifications: 

• Bachelor’s degree in an Engineering or related technical discipline, and a minimum of 5 years of relevant work experience is required; OR a two-year degree in Engineering Technology or related technical discipline, and a minimum of 8 years relevant work experience is required. Relevant work experience includes, but is not limited to: engineering design, reliability, system planning, substation construction and maintenance, distribution construction and maintenance, right of way acquisition, asset management, new business, joint use, etc.  Advanced degree and/or Professional Engineering (PE) certification is a plus.
• Previous supervisory experience preferred
• Experience in process/project development, planning/analysis and performance reporting
• Proven ability to identify, troubleshoot and resolve problems on projects and/or processes
• In-depth knowledge of information systems such as Microsoft Office applications, including Excel, PowerPoint, and Word required; working knowledge of SAP, CREWS, and GIS preferred
• CREWS navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure
• Working knowledge or the ability to learn the following: GIS; Construction and Material Standards; company's Distribution Policies & Procedures; DOT and county permit requirements for pole sets, highway occupancy and road openings; Appendix A in Part II of the company's Tariff dealing with extension of facilities; streetlight installation and billing processes, and the company's Municipal Lighting Handbook
• Demonstrated ability to manage multiple priorities and the ability to lead others in achieving goals for the benefit of th