Salesforce Administrator

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

TITLE: Salesforce Administrator: Remote (Preference is East Coast)

Salesforce Administrator
Location: Morgan & Morgan Headquarters (Brooklyn, NY) or Remote
Department: Platform Solutions – Salesforce Administration

About Us
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations, or defective goods. Every year, our dedicated legal teams help thousands of clients overcome life’s most challenging circumstances. From attorneys to client support staff, creative marketing to operations, every role at Morgan & Morgan supports our shared mission: For the People.

Our Salesforce Platform Team is the backbone of this mission. With a large team of Salesforce Administrators working closely with program and product managers, we empower our legal professionals to operate at their best. Our work tackles complex and diverse use cases, driving innovative solutions that make a real difference in the lives of those we serve. Join us and be a part of the army that helps uphold justice and deliver for our clients.

The Opportunity
Are you ready to grow your career and make an impact? As a Salesforce Administrator, you’ll join a collaborative and innovative team that thrives on challenges. In this role, you’ll play a critical part in maintaining and optimizing the Salesforce platform, supporting our legal teams, and contributing to projects that directly impact the clients we serve.

This is your chance to gain exceptional experience, work in a fast-paced environment, and contribute to meaningful work that changes lives. We’re looking for resilient, gritty problem-solvers who embrace challenges, maintain a positive attitude, and are excited to be part of something bigger.

Responsibilities

• Salesforce Administration:
• Collaborate with our Product Management team to build solutions on the Salesforce platform including custom apps, objects, dynamic forms, screen flows, validation rules etc.
• Implement and optimize Salesforce automation using Flows.
• Perform data management tasks, including imports, exports, deduplication, and data hygiene to ensure platform integrity and compliance.
• Troubleshoot issues, provide timely support to end-users, and resolve Salesforce-related incidents promptly.
• Work Management:
• Leverage Confluence to create and maintain comprehensive documentation of Salesforce processes, best practices, and training materials.
• Use Jira to track and manage work, including task assignments, project updates, and bug tracking.
• Participate in sprint planning and retrospective meetings to ensure project timelines are met and deliverables align with business goals.
• Deploy metadata changes across sandbox environments using our CI/CD tooling.
• Continuous Improvement and Innovation:
• Evaluate new Salesforce features and functionality, providing recommendations for enhancements and system optimization.
• Stay up-to-date with Salesforce releases and proactively implement applicable changes to improve business processes.
• Research and propose solutions to improve team efficiency and address emerging business needs.
• Data and Reporting:
• Design and manage dashboards and reports to provide actionable insights and track key performance indicators (KPIs).
• Ensure data accuracy and compliance with organizational standards and policies.

• Soft Skills:
• Excellent communication skills, both written and verbal, to interact with diverse stakeholders effectively.
• Strong organizational and time management abilities to balance multiple priorities and meet deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-Solving Skills:
• Demonstrated ability to analyze complex issues, identify root causes, conduct impact analysis and implement effective solutions.
• Adaptability and resilience in handling challenges and maintaining a positive att