Director of Specialty

At Tend, we do dental differently.

Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.

Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We’re continuing to grow quickly and looking for the best of the best to come join our team.  

Reports to: Chief Operations Officer

We are seeking a Director of Specialty who plays a vital role on our team and must be a passionate, service-oriented leader who is committed to our values, brand principles, and delivering exceptional clinical & hospitality service to our members. The ideal candidate will work in collaboration with providers and hub, studio & clinical leaders to strategically lead special dentistry operations for Tend.  

Key Responsibilities

The Director of Specialty will oversee all operations of the orthodontics (Invisalign and InBrace), oral surgery, endodontics, and periodontics business across all Studio locations. 

• Develops and implements the Tend Specialty strategy and administrative functions  in partnership with Operations & Clinical Leadership through data-driven solutions
• Partners with Studio Operations & Clinical leaders in the development, retention, hiring, performance management, compensation, and engagement of each region’s specialty team
• Drives Specialty KPIs and revenue growth across all studios
• Champions and leads change, embraces new business models and innovative approaches to delivery of high quality clinical services.
• Presents as an exceptional representative of the business both with internal and external (InBrace, Invisalign, etc.) stakeholders 
• Is responsible for supporting the resolution of specialty related Member escalations within established SLAs in partnership with the Member Engagement team.
• Travels to all studios in all states to hold training sessions, coach and align on expectations. 
• Accountable for patient satisfaction and financial results for specialty lines of business.

Qualifications

• 4 year bachelor degree is required, MBA preferred
• 4 year minimum working experience in dental practices with a specialty business lane, preferably DSOs
• Proven ability to lead and inspire a team, plus an ability and willingness to delegate & hold others accountable
• Proven ability to gain results through in a matrix managed environment
• Must be detail oriented, and possess the ability to work independently and manage time well
• Ability to multi-task and work in a fast-paced environment
• Well-developed analytical and problem-solving abilities
• Demonstrated excellent written and verbal communication and problem-solving skills.
• Demonstrated proficiency with Google Applications (Sheets, Slides, etc)
• Willingness to travel to all states and locations where Tend has studios 

 

New York pay range$140,000—$165,000 USD

The Tend Difference

The highest standard of care, anywhere. You’ll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that’s head and shoulders above the average practice. You’ll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.    A top-tier clinical team who puts patients first. We value science over sales, and promote a culture of warmth and hospitality — our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.    Innovate Dentistry. Tend to Others. Grow Together. Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total r