Manager - Client Services, Experience (DE&I/HBCU)

Wasserman powers the business of sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, music artists, brands and properties, empowering them to shape culture and captivate audiences worldwide. 

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman operates globally across 27 countries and more than 62 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

Wasserman Experience is seeking a highly motivated individual to join our team as Manager, Client Services. We are looking for a professional who can effectively manage diverse business relationships and sponsorships, and lead activations across multicultural properties/partnerships with a specific focus on activating partnerships across Historically Black Colleges and Universities (HBCUs) and multicultural properties/partnerships and diverse talent collaborations.

The Manager, Client Services is an integral position on Wasserman’s Experience team and is responsible for the successful delivery of projects or workstreams, from brief to execution. The Manager, Client Services will provide support to the project team to ensure that all client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.

Responsibilities:

• Able to own various components of 2-3 medium to large-scale projects simultaneously with support from account team and oversight from an account director
• Support in the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative solutions, ensuring successful activations across HBCU and broader multicultural partnerships.
• Manage various elements of a project from planning through execution and post-event recapping
• Work in a collaborative manner with all Wasserman account verticals to ensure flawless project delivery against the client’s objectives and agreed upon budget
• Develop, manage, and reconcile project budgets of $250-$500k while ensuring projects are correctly budgeted for and meet expected financial targets
• Develop status sheets, project milestone documents, and enforce deliverable dates essential to the program’s success
• Manage and develop client, supplier, and third-party relationships, throughout the duration of projects
• Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
• Troubleshoot and creative problem solve throughout projects
• Follow all project processes and procedures to uphold quality standards
• Attend conferences, tradeshows, etc. as necessary to ensure Wasserman always provides best-in-class programs and continues to increase its product offering for industry-leading clients
• Ensure consistent positive working relationships between departments and other Wasserman Experience team members

Requirements

• Minimum of a Bachelor's Degree
• 3-5 years relevant experiential agency experience
• Familiarity with the DEI space and current industry news and trends
• Experience in experiential marketing targeting Black, Hispanic, and/or LGBTQIA+ audiences
•  Must be comfortable working as an integral part of a team environment
• Open-minded mentality, allowing thorough exploration of all ideas and thought-starters
• Ability to convey more complex communications in a clear and concise manner to clients and internal teams
• Focused and strong-minded with an ambition to help grow the company
• Ability to multi-task, take initiative, and prioritize workload while coordinating with others to proactively meet deadlines
• Must thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
• Ability to travel onsite for activations and programs
• Strong attention to detail and highly organized
  

Benefits

Base salary range: $75,000 – $75,000 plus bonus potential if applicable for role.

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current emp