AVP, Digital Scrum Master

Role Summary/Purpose:

Synchrony is looking for a talented and passionate Scrum Master to join our team, focused on building new capabilities as part of our Enterprise API group.

You’re the one we’re looking for if you:

• Are comfortable tackling new challenges and ways of working

• Are passionate and experienced in the Agile framework

• Are comfortable challenging your peers and leadership team

• Can leverage agentic AI in your practice to unlock new insights and opportunities for your teams

As AVP Digital Scrum Master, you’ll be responsible for leading two Agile scrum teams executing the roadmap for services that power our digital servicing applications, and facilitating strategic and tactical conversations among a wide range of business and technical stakeholders.

This role is responsible for collaborating with digital product owners, technical leads, clients and other stakeholders in delivering a seamless customer experience in the authentication space, onboarding client-specific implementations, enhancing our lookup capabilities for internal stakeholders, and leading the Agile teams to deliver.

The ideal candidate will have a strong project management background with a focus on technology and Agile development, as well as high technical acumen and a proven track record of delivering critical initiatives.

Essential Responsibilities:

• Passionate about leading development teams with a servant leadership mentality

• Work with agentic AI to generate empirical reports on flow

• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives and clients)

• Manage a diverse development team consisting of application architects, application engineers, quality engineers, and third-party contractors.

• Facilitate Agile Ceremonies: Daily Scrum, Backlog Refinement, Sprint Planning, Demos/Reviews, Retrospectives, and release planning.

• Manage Sprints - keeping order, process, delivery, priorities accurate and on time

• Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions

• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines

• Advocate for autonomous, self-organizing, empowered, and continuously improving teams

• Participate as part of the Synchrony Innovation Station in contributing and leading innovation activities and practices with the full cross-functional product team and in partnership with the other Synchrony Innovation Stations.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience; OR in lieu of degree High School Diploma/GED and 8+ years of IT experience, experience in developing and implementing information systems and project management experience

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Demonstrated ability to work with cross-functional teams, software developers in particular

• Passion for Agile development and demonstrable experience helping teams mature in their delivery

• Previous experience with enterprise-level APIs & PCF services

• Participated in management of projects and implementations with both large and small corporate organizations

• Experience working in SAFe / scaled Agile a plus

• Experience with JIRA, Confluence, Rovo and other Atlassian products; fluency in MS Office

• Superior organization skills and adept at multi-tasking