IT Service Owner for Salesforce

It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.

The role of IT Operations for Salesforce is a key player in the Value Center of applications for Wind Power, taking the ownership of the day-to-day activities and keeping the excellence for the performance of the application.

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking talented individuals to join our team and support our focus on energy transformation.

Find out how you can make a difference at Siemens Gamesa:

How to contribute to our vision

As an IT Operations for Salesforce you are:

• Responsible for IT Operations regarding Salesforce, and specific add-ons like Conga...
• Accountable for IT Service Agreements with suppliers.
• You are responsible for fulfillment of service requirements and service levels committed to Siemens Gamesa business.
• You contribute to planning, design and implementing of the operational and maintenance environment for IT application or infrastructure landscapes.
• Facilitate partnership collaboration with IT Service Providers.
• Clarify issues/cases as a first escalation point.
• Advice accountable management in all IT operation and maintenance related issues within your area.
• Review and monitor the performance of the Service Providers based on the SLA and KPIs.
• Facilitate and govern status and management reporting towards stakeholders (i.e. IT and business stakeholders)
• Implement procedures for safeguarding data/information security and safety in IT Operations.
• Review, govern and facilitate application controls. This includes also periodical spot checks of controls to secure correctly documented and lived on day-to-day basis.
• Facilitate IT internal reviews and quality pre-checks of control documentation before submitting.
• Govern Handover documentation from IT Project to IT Operations.
• Keeps abreast of developments in industry best practices regarding IT operations and maintenance.
• Review license usage to ensure license compliance. Forecast license usage in collaboration with IT and business.
• Budget responsible for the IT Service Operations (including supporting IT Services) for planning, forecasting, and monitoring of cost consumptions.

What You Need to Make a Difference 

A passion for renewable energy and a sense for the importance to lead the change. We are also looking for… 

• Minimum 5 years of experience in the same role for Salesforce or at least related to CRM and Sales applications.
• Minimum 10 years of experience within IT, preferable in IT operations.
• Passionate to drive and deliver high quality.
• Fluent in English
• Strong communication and relationship-building skills enable them to effectively engage with stakeholders across the organization. 
• Significant expertise to effectively manage and leverage external partners and their expertise and resources.
• Proactive mindset, constantly seeking opportunities for process optimization, automation, and efficiency gains.
• Strong capabilities in technical documentation to ensure necessary content is documented correctly and unders