Jobs and Careers

FCM - Enterprise Account Manager - Philadelphia, PA

USA, Pennsylvania, United Statesfull_timeVerifiedPosted 22 Jul 2026

💰 $112,500/yr

About the role

Enterprise Account Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

Join FCM as an Enterprise Account Manager and take ownership of some of our most strategic, high-value global clients. In this senior, customer-facing role, you’ll drive success across complex multinational travel programmes exceeding $100M spend. You’ll act as a trusted advisor, shaping commercial outcomes, enhancing traveller experiences, and leading cross-functional collaboration across the business. This is a high-impact opportunity to influence strategy while delivering measurable value to enterprise customers.

Key Responsibilities

Own and manage the end-to-end customer journey for enterprise accounts
Build and execute strategic business plans aligned to contract lifecycle timelines
Drive customer profitability through commercial insight and upsell opportunities
Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations
Manage programme objectives, milestones, and performance outcomes
Interpret data and deliver actionable insights to optimise travel programmes
Act as the primary relationship owner between FCM and the customer
Collaborate across multi-functional teams including commercial, product, and analytics
Support implementations and product adoption initiatives
Identify opportunities to improve policy compliance, savings, and traveller satisfaction
Provide expert advice on global travel and expense (T&E) programmes
Drive senior-level stakeholder engagement, including C-suite communication
Lead and influence multinational and multicultural teams
Act as the bridge between Account Management and Consulting functions
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

Minimum 10 years’ experience in the travel industry, preferably in account management
Proven experience managing large, complex, multinational clients
Strong commercial acumen with experience managing profitability and contracts
Expertise in strategic account management and customer engagement
Experience in change management and project delivery
Advanced stakeholder management skills, including C-suite engagement
Strong data analysis and interpretation capabilities
Demonstrated leadership experience across cross-functional teams
Strong presentation, communication, and storytelling skills
Experience with global travel programmes and T&E environments
Proficiency in MS Excel, Word, Outlook, Teams, Power BI