Manager, Public Safety Arrowhead

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The Manager of Public Safety provides day-to-day operational leadership and systems-driven management for Arrowhead’s Public Safety Team. The role leads people, process, and technology to deliver reliable access control, patrol, incident response, and community engagement while building a culture of accountability, professionalism, and measurable results.

Arrowhead’s operating environment blends a private, gated residential community with resort access, public amenities, and significant seasonal demand. The Manager ensures the team is properly staffed, trained, equipped, and organized to perform consistently across seasons and events, balancing community expectations with practical, outcome‑oriented service delivery.

Role Context

Arrowhead is a high‑value, complex private community with residential neighborhoods, ski access, and shared facilities. Public Safety plays a critical role in access management, emergency response, covenant enforcement, and coordination with local law enforcement and fire agencies. The community’s wildland–urban interface (WUI) setting elevates wildfire as a primary life‑safety risk, with additional seasonal hazards including severe weather and high‑altitude medical events.

 

Job Specifications:

• Starting Wage: $70,000 - $90,000 annually 

• Employment Type: Year Round 

• Shift Type: Full Time 

• Minimum Age: At least 18 years of age 

• Housing Availability: No

 

Job Responsibilities:

Leadership & People Management

• Provide clear, visible, and consistent leadership; model professionalism, accountability, and service-first behavior.
• Recruit, hire, onboard, schedule, and develop a stable team; implement coaching, performance evaluations, and corrective actions.
• Establish professional standards, SOPs, and post orders; ensure consistent adherence across shifts and seasons.
• Build a culture of follow‑through: close the loop on calls, document outcomes, and reinforce expectations for quality, timeliness, and courtesy.

Operations & Service Delivery

• Oversee daily field operations including patrols, access control, gatehouse operations, event coverage, parking/traffic support, and incident response.
• Define and maintain response standards to ensure consistency and reliability; and operational readiness.
• Plan seasonal staffing and coverage models to match demand and special events.
• Coordinate closely with internal partners and external stakeholders to clarify roles a