Customer Service Specialist I Spanish Speaking (REVENUE TAX SPECIALIST I, OPT SS)

Agency: Department of Revenue
Class Title: REVENUE TAX SPECIALIST I - 38571 
Skill Option: None 
Bilingual Option: Spanish 
Closing Date/Time: 12/02/2024; 11:59PM
Salary: $4,412-$5,991/monthly
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Plan/BU: RC062

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  42676 

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Taxpayer Assistance Division of the Illinois Department of Revenue is seeking a highly motivated individual with bilingual skills in Spanish and English to respond to Illinois individual and business taxpayers’ inquiries at our district office in Des Plaines.  As a member of this team, you will serve the Division while working with the department staff, taxpayers, businesses and local governments on the telephone, in person, and through email, and utilize interpersonal and customer service skills to answer taxpayer inquiries on Individual Income Tax; Withholding Income Tax; Sales and Use Tax; and Business Income Tax.  A hybrid remote work schedule may become an option when operational needs are met.  A semi-automatic promotion beyond this title is also on the horizon! Come join our team and reap the rewards of receiving the gratitude of the taxpayers you serve.

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, reviews, analyzes and adjusts routine and highly technical original and amended tax returns, schedules, and supporting documentation.
• Reviews and performs research on various source documents in providing information, guidance and assistance to Illinois and out-of-state taxpayers and/or their representatives, in writing and orally in English and Spanish of a routine and priority nature, relating to the various taxes administered by IDOR in addition to interpretation of the Illinois Business Registration, and Electronic Filing Application rules and regulations.
• Performs research necessary to resolve discrepancies or deficiencies.
• Confers with and initiates correspondence to taxpayers and/or their representatives in English and Spanish on status of accounts and to determine the nature of inquiries, problems or complaints.
• Assigned throughout the Customer Service Bureau to assist in higher level tax related duties as required.
• Approves or denies progressively difficult reasonable cause requests based on procedural and statutory guidelines.
• Performs other duties as required or a