Special Projects Coordinator

JOB SUMMARY:

The Special Projects Coordinator solves customer issues, analyzes programs, and services, and provides recommendations for improvements while serving as the liaison to community groups and regulatory agencies.

ESSENTIAL FUNCTIONS:

• Investigates and resolves causes of customer disputes, facilitates resolution to complaints/concerns and discusses with management to improve customer relations.
• Researches, analyzes, implements, coordinates, promotes, and evaluates special programs/grants/contracts and confirms the process adheres to regulatory compliance requirements.
• Participates in the development and administration of program/grants/contract’s budget.
• Analyzes and recommends program and service delivery improvements.
• Serves as consumer and regulatory liaison and conducts community events.
• Performs other related duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Knowledge of the communities being served and understanding local needs and resources.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Associate’s or Undergraduate degree in a relevant field of study strongly preferred.
• (2) years of relevant experience preferred.
• Additional relevant work experience may be considered in lieu of required education.
• Valid driver’s license with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.
• Ability to relocate within the service delivery area.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW:                              

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. 

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. 

Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. 

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together! 

• Health Insurance (with low-cost options for employee-only plans)    
• Wellness Reimbursement 
• Generous Paid Time Off 
• Paid Parental Leave 
• 401(K) with 100% Employer Match of up to 6% of individual contributi