Investor Operations Lead (m/f/d)

<p><strong>Join the team rewriting the rules in private markets.</strong></p> <p>Moonfare delivers what few others can: the highly sought-after funds and hidden-gem investments that go beyond what most private banks offer. Every opportunity is subjected to a ruthless vetting process; the bar is unforgivingly high. The result? Institutional-quality portfolios for investors who demand more.</p> <p>Our team combines finance veterans with talent from tech, consulting, law and industries you'd never expect. Headquartered in Berlin, we operate from eight offices across Europe, the US and Asia.</p> <p>If you're ready to build what's next in private markets, let's talk.</p> <p><strong>Investor Operations Lead (m/f/d)</strong></p> <p>As Investor Operations Lead, you will build the servicing engine that keeps every Moonfare investor ready-to-invest, compliant, and expertly served, acting as Moonfare's 1st line of defence, partnering directly with our Compliance team (2LoD) and our Commercial leadership, and <strong>leading a team of 6–7 across three functions: Investor Regulatory Operations (1LoD), Investor Payment Operations, and Investor Services.</strong></p> <p>This is a player-coach role. You will set direction for the function and be genuinely hands-on where it matters most: reviewing complex MiFID II procedures and handling sensitive investor escalations. We are looking for a leader who treats regulation as a design constraint to engineer around, not a wall to hide behind, and who coaches their team to do the same.</p> <p><strong>You Will:</strong></p> <ul> <li>Lead and develop a team of 6–7 Moonfarians across 3 domains:</li> <ul> <li>Regulatory Operations: keeping every investor in a compliant, ready-to-invest state to unlock seamless follow-on investments and distributions</li> <li>Payment Operations: integrity of investor cashflow, payment records, controls, and audit trails that satisfy both regulators and sophisticated investors</li> <li>Investor Services: reactive servicing for the existing investor base, with SLA frameworks and quality programs matched to a sophisticated private markets audience</li> </ul> <li>Design and own the 1LoD controls framework: audit-ready, defensible, and evolved alongside the Compliance team (2LoD) as regulation changes.</li> <li>Set the standard for how regulated processes are executed at Moonfare: KYC/AML, client professional classification and the judgment to translate abstract CSSF and BaFin/GwG requirements into clear, actionable workflows.</li> <li>Partner with AI and R&D to design and govern AI-augmented onboarding and servicing workflows. This is a material part of the role, not a side project, with clear human-in-the-loop checkpoints for regul