Technical Support - IT Business Analyst

Summary:

The Technical Support team member is accountable for technical review, execution, maintenance, and customer support.  Adherence to standard procedures and timely completion of contract deliverables.

Responsibilities:

• Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations.

• Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser.

• Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape

• Makes efforts to understand & learn business and technical and functional skills needed to do the job.

• Adherence to Flowserve policies and procedures.

• Other duties as assigned.

Requirements:

• BS or BA Degree in relevant field and 3–5 years relevant experience.

• Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation.

• Excellent business engagement, organization, and communication skills.

• Experience supporting various IT systems and understanding issue resolution processes.

• Customer service attitude and must be adept at communicating with non-technical business personnel.

• Ability to learn quickly and work with agility.

• Excellent documentation skills.

Preferred Experience / Skills:

• Participated in a full life-cycle application implementation experiences from requirements to production support.

• Demonstrated ability to work in a matrix team structure.

• Experience using 3rd party resolution tools such as Unisys.

This is a hybrid position based in Irving, TX, with the flexibility to work from home on Fridays.

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options).

• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance.

• Short and Long Term Disability.

• Retirement Planning, 401(k) plan, & Financial Wellness Resources. 

• Educational Assistance Program.

• Time off Policies (including sick leave, parental leave, and paid vacation).

* Eligibility requirements apply to some benefits and may depend on job classification and length of employment.