Technical Director, AudioVisual, Orange County, CA (101)

Five-Star AudioVisual, Inc. was founded in 1995 and we are honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture, and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals, and goals.

Why Work for Us?

Five-Star’s dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative, and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. We offer a comprehensive benefits package for full-time employees to choose from that includes Medical, Dental, Vision, & Life insurance, a 401K with Employer match, and more. Five-Star hires candidates who represent and uphold the Five-Star Way™; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary™ in performance, values, and service.

What you will be doing:

As the Technical Director, you will be responsible for overseeing the successful execution of large or complex events, ensuring they meet the highest quality standards while maximizing profitability. You will work closely with the sales and operations teams, managing client relations to guarantee a positive and seamless experience. The role requires strong attention to detail, excellent communication and problem-solving skills, and the ability to thrive under pressure while managing multiple tasks and responsibilities.

Essential Duties & Responsibilities:

• Provide outstanding customer service throughout all stages of event execution
• Continually increase technical knowledge and expertise
• Collaborate with sales and operations teams to ensure seamless event planning and execution
• Serve as the main point of contact for clients, addressing their needs and concerns
• Oversee equipment guides, production scheduling, labor schedules, technical diagrams, and profit and loss documentation
• Ensure timely arrival and quality control of all audiovisual equipment for events
• Manage client relations, providing reasonable solutions to concerns and liaising with property-level management
• Mentor team members to enhance technical capabilities and ensure consistent service excellence
• Utilize company's business software effectively
• Maintain professional demeanor and uphold company's image
• Perform other duties as required or assigned

Experience & Qualifications Required: 

• Minimum of 3 years' HANDS-ON experience in the events and audio/visual industry:
• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video – cameras, LCD, LED, projectors, screens, monitors, etc.
• Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
• Computers - Advanced knowledge on PC and Mac software
•  Strong understanding of audiovisual equipment and event logistics
• Excellent communication skills, both verbal and written
• Exceptional problem-solving skills and ability to work under pressure
• Proficiency in relevant software and tools
• Demonstrated ability to manage multiple projects and tasks effectively
• Willingness to work irregular hours, including evenings and weekends, as required