Sr Dir PMO

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking for an experienced, mission-driven Senior Director, PMO—Strategic Programs to join fast pace Technology team. This person will work closely with Sales, Operations, IT, engineering, and product teams at Lumen. The person in this role will be a strong program manager, synthesizer and problem solver, with the ability to shift seamlessly between strategic, program management, and execution tasks. The ideal candidate is someone who can thrive in an entrepreneurial environment, and with an ability to partner, collaborate with other team and with an accountability for delivering business results. They will have a strong product, strategy, program and operations background. This is a people manager role reporting to the Vice President of Segment Engineering.

The Main Responsibilities

• Manage & track technical implementation program across business, IT, product management and Engineering teams.
• Work with the product management and engineering to define the product road map and strategy. Manage & track the program from the perspective of scope, budget, resources and timelines.
• Define product metrics & OKRs to drive cross functional teams to achieve the success as per the metrics.
• Ensure progress on priority workstreams, advise on the right strategy, deliverables, timing, etc. Assist on various ongoing strategic initiatives across the team’s core business pillar.
• Help develop and implement product-development practices, particularly related to lean and agile practices.
• Lead planning, strategy and cross-functional meetings.
• Develop talent and build a thriving culture where people can grow in their careers and feel a strong sense of inclusion and belonging.
• Be an amplifier across the organization – engaging, collaborating with stakeholders at all levels, crosspollinating thoughts and ideas with strong sense of empathy for our customers.
• Partner with product and engineering manager to present product strategy, vision and status to all levels within the company including executives, business managers, technical teams and business partners external to the company.
• Mentor and lead team of program managers and project managers.
• Assist and communicate with executives in decision-making, program management, and initiative implementation.
• Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them.
• Improve current processes and optimize organizational procedures for efficiency and productivity.
• Assist in effective program level financial operations and budget management.
• Determine key performance indicators and how to measure team performance.

What We Look For in a Candidate

•    Bachelor’s degree in a STEM field or equivalent practical experience.
•    10+ years in program management, operations management, strategy, or product management.
•    Strong understanding of Agile Scrum. CSM and CSPO certifications preferred.
•    Experience leading cross-functional products & programs.
•    Experience operating independently and delivering results in an organized manner.
•    Experience shifting priorities quickly and acting proactively.
•    Excellent problem-solving, program management and communication skills.
•    Technical fluency; comfort understanding and discussing cloud technology concepts, experience. evaluating tradeoffs and new opportunities with technical team members.
•    Strong analytical and experimental design skills.
•    Strong business aptitude – be comfortable defining strategy, identifying and modeling business opportunities, and crafting and executing plans.
•    Strong engineering aptitude – be effective at using your technical depth and the voice of the customer to partner with and earn trust IT and Engineering organization.
•    Experience