Client Access Representative

Job Description:

Job Title: Client Access Representative

Location: Rolla, Missouri
Department: Recovery Services
Employment Type: Full Time

Job Summary:
A Client Access Representative plays a crucial role in our clinician office practices, engaging with clients/patients in a high-contact environment. This position is ideal for individuals who thrive in dynamic settings and are passionate about providing excellent customer service. Join our compassionate and collaborative team to help others while developing valuable skills such as multi-tasking, problem-solving, and effective communication.

As a Client Access Representative, you will be responsible for performing a variety of clerical support functions, ensuring that clients receive the highest level of service. Your dedication to meeting and exceeding department goals is essential in maintaining a welcoming atmosphere for all clients.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition

· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
· Welcome clients to the clinician practice by greeting them, verifying personal information, and ensuring payment methods are validated.
· Schedule clinician appointments while obtaining clients' benefits and eligibility.
· Manage appointment adjustments, including bumps, cancellations, and no-shows, in accordance with established processes.
· Resolve issues effectively, collaborating with clients, families, and staff as necessary.
· Leadership perception of clinician office practice services.
· Prepare and ensure the completeness of client health records.
· Handle financial transactions, including collecting payments and issuing receipts, while balancing daily cash records.
· Coordinate client referrals and utilize Electronic Medical Records applications effectively.
· Answer phone system inquiries, directing calls as needed, while maintaining a professional demeanor.
· Keep the waiting room clean and organized, enhancing the overall client experience.
· Participate in quality improvement programs and provide feedback on service monitors.
· Demonstrate excellent guest relations skills in all client interactions.
· Perform additional duties and projects as assigned by leadership.

Education, Experience, and/or Credential Qualifications:
· High school diploma or GED required.
· Previous customer service experience preferred.

Additional Qualifications:
· Reliable transportation to commute to the assigned area.
· Excellent oral, written, and interpersonal communication skills required.
· Strong customer service orientation and ability to multi-task while being a team player.
· Exceptional organizational skills and typing proficiency.

Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Keywords: Client Access Representative, customer service, clerical support, scheduling, client relations

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happines