Technical Support Specialist

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

PAR is looking for a career-driven, customer-focused Technical Support Specialist to join our Call Center team. This role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.

Position Location:

Remote (U.S. – based)

Reports To:

Technical Support Manager

What We’re Looking For:

• 2-5 years of service in POS related field, or equivalent experience

• Must have extensive knowledge of a wide variety of POS products, highly effective customer and departmental interface skills, must possess the skills, ability, and initiative to deliver on-the-job training and assistance

• Proficiency in database and configuration management

• Proficient in troubleshooting, problem solving and root cause analysis of system defects

• Exceptional interpersonal, written, and oral communication skills when interacting with internal and external customers

• Solid typing skills and working knowledge of Windows OS

• Reliable broadband/fiber internet and access to a backup work location

• Networking experience a plus

• AAS degree in electronics technology, computer science, or military equivalent is a plus

• A+ or Microsoft certifications a plus

Additional skills:

• Passion for helping others resolve technical issues

• Ability to manage multiple customer issues at one time

• Ability to build and maintain interdepartmental relationships with all employees

• Conflict management skills: Must be able to work through tough situations, coming to agreements of compromise and/or supporting business decisions by leadership

• Must be detail oriented, reliable and able to work both in a team environment and alone with minimal direction and supervision

• Curious to learn about system functionality and limitations.

• Possess an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy

• Ability to work weekends, holidays, and overtime as needed

Unleash your potential: What you will be doing and owning:

• Provide advanced level technical support to PAR channel partners and brand-level customer support teams for all PAR products

• Provide live phone/slack support for inbound calls and/or warm transfers from other support teams

• Coordinate with multi-functional teams both internally and externally on highly impactful issues to gather information and implement resolutions

• Partner with internal teams to own escalated support tickets and cross-team efforts to address incoming contact volume

• Engage with partner and brand-level customer resources to communicate workarounds to complex issues affecting business

• Resolve database synchronous errors and ensure data integrity through database replication tools

• Guidance with menu and database configurations to ensure best practices and database integrity

• Identify and repl