Executive Director, Board of Appeals

About the Organization:

The Division of Insurance ("DOI"), an Agency within the Office of Consumer Affairs and Business Regulation, administers the Commonwealth’s insurance consumer protection laws through its regulation of the insurance industry. The primary mission of the Division is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products. The Division also investigates and responds to consumer inquiries and complaints, enforces state insurance laws and regulations, and provides the public with accurate and unbiased insurance information. An important aspect of the Division’s work is ensuring that the individuals and business entities conducting the business of insurance in Massachusetts do so in a legal and timely manner. 

The Division of Insurance is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Insurance values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming. 

The Division of Insurance is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. 

About the Role:

This position serves as the Executive Director (“Director”) of the Board of Appeal of Motor Vehicle Policies and Bonds (“the board”), which is responsible for conducting administrative hearings for appeals of actions, rulings or decisions of the Registrar of Motor Vehicles under M.G.L. c. 26, § 8A and c. 90 , § 28; conducting administrative hearings on insurance cancellation complaints pursuant to M.G.L c. 175 , § 113D; and conducting hearings for at fault accident surcharges under the safe driver insurance plan or merit rating plans filed by insurance companies in accordance with M.G.L. c. 30A and 175E, § 7A. The “Director” of the Board of Appeal reports to the Deputy Commissioner and General Counsel of the Division of Insurance (“Division”) unless otherwise directed by the Commissioner of Insurance.

The “Board” falls under the auspices of the Division pursuant to M.G.L. c. 26, § 8A, and is comprised of four members: the Commissioner of Insurance or a designee, the Registrar of Motor Vehicles or two Assistant Attorneys general to be designated from time to time by the Attorney General of the Commonwealth.

The Board currently has seventeen (17) employees. The Executive Director is the administrative head of the board and is responsible for the day-to-day operations of the board, including modifying and modernizing the ways in which the Board processes and stores its records, directly supervising the Board’s Executive Secretary, and interacting with representatives of the Registry of Motor Vehicles and insurance company representatives  The Executive  Director shall keep a record of all proceedings before the board and shall collect data on appeals, board outcomes and key performance metrics as determined by the Commissioner of Insurance.

The Executive Director participates in modifying all notices, website updates, and promulgating office policies on the hearing processes. The Director is responsible for overseeing the policies for storing the Board’s data.

The Executive Director is responsible for ensuring adequate staffing and resources for the board to conduct its business.

Duties and Responsibilities:

1.  The Executive Director oversees and directs as needed the boards’ staff, including the Executive Secretary, who a