Regional Operations Manager

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Regional Operations Manager will manage the operations of an assigned region of profit centers, specifically focused on supporting major strategic clients. They will play a critical role in ensuring the uniformity of Riverstone's client blueprints across the assigned region, while also driving exceptional service levels and optimizing financial performance. The Regional Operations Manager will be responsible for fostering strong professional relationships with the client.

*MUST LIVE IN THE AUSTIN OR HOUSTON, TX REGION TO BE ELIGIBLE FOR CONSIDERATION.*

Competencies

• Customer Focus
• Drive for Results
• Ethics and Values
• Problem Solving
• Conflict Resolution
• Functional/Technical Learning
• Managing and Measuring Work
• Timely Decision Making
• Strategic Agility
• Developing Direct Reports & Others
• Organizing
• Interpersonal Savvy

Essential Duties and Responsibilities

• Provide effective leadership and direction to profit centers within the assigned region, fostering a culture of excellence, teamwork, and accountability
• Drive, maintain, and evangelize the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within their assigned region
• Serve as the primary point of contact for the local and regional client representatives within the region, ensuring clear communication, understanding of operational needs, and alignment of services to exceed expectations
• Monitor and evaluate the operational performance of each profit center within the region, implementing strategies to optimize productivity and quality of service
• Ensure adherence to Riverstone's client blueprints and operational standards across all sites within the region, driving consistency in processes, procedures, and service offerings
• Take ownership of the financial performance of the assigned sites/profit centers
• Conduct regular onsite performance reviews and analysis of key metrics, identifying trends, areas for improvement, and implementing corrective actions as necessary to meet or exceed targets.
• Support the professional development and growth of site managers and operational staff within the region, providing coaching, training, and performance feedback to enhance skills and capabilities
• Proactively identify and mitigate operational risks within the region, ensuring compliance with regulatory requirements, health and safety standards, and company policies
• Travel to all assigned profit centers on a regular basis based on the operational demands of each location
• Conducts and/or participate in regional client/customer meetings as needed
• Provides and ensures local site leadership coverage when needed
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in business administration, Operations Management, or related field preferred
• 3-5 years of progressive experience in operations management, with a proven track record of success
• Strong leadership skills with the ability to motivate teams and drive results in a fast-paced, client-focused environment
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, stakeholders, and team members
• Analytical mindset with the ability to interpret data, identify trends, and make informed decisions to optimize performance and achieve strategic objectives
• Demonstrated financial acumen and experience managing budgets, forecasting revenue, and driving profitability
• Proven ability to think strategically, anticipate challenges, and develop innovative solutions to achieve