Retail Associate

Job Description

At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), the Healthy Blue Care Together Apprenticeship Program is designed to help you gain hands-on experience and valuable exposure to the healthcare and insurance industry. As part of our dynamic retail team, you'll work directly with our customers and prospective customers. You will serve as the sales support liaison/initial service contact and will assist in researching and resolving member inquiries and support marketing and community outreach efforts.

What You'll Do

• Help ensure that all customers are warmly greeted, their needs assessed, and they are referred to the appropriate area.

• Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics.

• Use web-based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs more effectively.

• Provide support for special events (e.g. seminars, appearances, proactive contacts with customers) and projects for the general public in the retail center and/or at other local sites.

• Ensure customers understand their products, benefits, tools and how to use them.

• Participate in on-the-job learning and related instruction.

We are hiring for 2 locations, the Raleigh Retail Center and Charlotte Retail Center.

Hiring Requirements

• A high school diploma or GED equivalency is required. Individuals with a high school diploma, GED, Associate's degree, Bachelor's degree or higher level of education are encouraged to apply and will be considered equally

• A history of placement in foster care, formal kinship placement through local DSS, and/or informal kinship placement in certain circumstances.

• 0-2 years of experience in related field.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

$41,600.00 - $46,600.00

Skills