IT Technical Support Consultant

Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations. 

With offices located globally, you're never far away from our services. Working from 113 offices in 46 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide. 

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world. 

Job Description

Turner & Townsend are looking to recruit a IT Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the San Francisco office to all our users across the global business.

Responsibilities

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds.
• Support of the IT environment, including servers, systems, networks, and other devices.
• To assist on various projects and upgrades to meet Turner & Townsend’s goals.
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
• Monitor daily backups, manage asset database, and control software register.
• Build positive working relationships with the business.
• Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities).

Qualifications

• Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
• Team-player.
• Analytically minded, able to break down and understand information.
• Must be comfortable with working in a fast-moving, dynamic environment.
• Strongly customer-focused, used to providing support to demanding users.
• Good organizational skills, used to managing and prioritizing own workload.
• Ability to report on progress, timescales, outstanding and completed activities.

Education and Experience

• All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support.
• Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.
• Hands-on experience of LAN, WAN and VPN, troubleshooting and support.
• Proven track record of working in a support environment supporting multiple users across multiple locations.
• Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
• Ability to support a wide range of desktop applications.
• Deploying image / software through Intune/SCCM.
• Experience of ITIL based call management system, e.g., FreshService.
• Basic understanding of managing hardware and software assets and control software register.

Additional Information

The salary range for this full-time role is $80K-$100 per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications. 

*On-site presence and requirements may change depending on our client's needs*

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To s