Global People Ops & Transformation Lead

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Why we are hiring:

Are you yearning for a new challenge to build something from the ground up? Are you a masterful networker, comfortable with ambiguity, and can mobilize teams to be better?

Our newly formed WPP People Operations and Transformation team is building the foundation for how WPP and its agencies will deliver effective operational and People solutions to enable us to deliver consumer-grade HR services to our colleague population of over 100,000 people worldwide.

We are building a holistic, sustainable and scalable People Operating Model enabled by Workday HCM and other technology solutions, alongside new ways of working in our service delivery, including payroll harmonization.

Reporting to the Global Head of People Transformation and as a senior member of WPP’s Global People Operations team, this role will drive the Workday HCM program and Ways of Working (WOW) strategy to fruition through direct and indirect leadership of program teams. Your role will be to maintain the strategy and progress the vision through direct oversight of implementation plans and programs. 

 

What you'll do:

Program & Services Leadership

• Provide expertise and oversight to the People Transformation PMO on governance & risk management
• Anticipate holistic program roadblocks and take action to remove or escalate them
• Join up initiatives and ensure interdependencies are clearly identified, remaining flexible to pivot into the detail where needed to resolve issues
• Agree priorities with WPP IT and SI technology teams, establishing and monitoring KPI’s and deliverables to track progress as part of an integrated plan
• Partner with Procurement and other internal parties to oversee governance of 3rd party vendors
• Provide direct leadership of the UK People Transformation PMO team (2 FTE) and new People Services Hub (3 FTE) teams to include:
  • Chair & responsible for content for the Executive Steer Co
  • Drive business savings / benefits case development, maintenance and tracking of program financials partnering with Finance & the People PMO
  • Selection of key talent and coaching on operations management and service delivery
  • Drive establishment of performance metrics & SLAs, with continual monitoring to identify improvement opportunities
  • Governance for the UK HCM & Services optimization roadmap
• Partner with the People Transformation, Technology and Payroll Leaders on the evolution of the HCM deployment roadmap discovery, phasing & execution partnering with HCM Product and HCM Delivery Owners, Applications, Risk, Finance and Payroll
• Budget oversight partnering with People PMO lead ensuring that all resources and considerations are included for both the People and IT requirements

 

 Transformation of People Operations

• Oversight of strategy execution for the Ops WOW, specifically for People Ops hub establishment
• Lead global strategy development & execution for the location of People Hub & cluster models & labour arbitrage working with Finance, Agency Ops
• Develop a financial model for the chargeback of People Shared Services through WPP Finance mechanisms
• Commercial oversight demonstrating the financial improvement of service delivery and technical solution plus the future opportunity of a self-service strategy
• Provide oversight and partnership to Payroll Harmonization program to align the services model and location strategy to continue to evolve our People Ways of Working strategy
• Partner with IT business as usual team to continue development of joint service delivery strategy for Workday & Payr