Airport Operations Crew PT

 

 

Position Title: Airport Operations Crew PT

 

Position Summary:

The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.  

 

Essential Functions:

· Provide exceptional customer service

· Conduct check-in process for Customers via computer

· Verify Customers’ personal identification

· Tag, lift, and handle Customer luggage

· Announce flight arrivals, departures, and pre-boarding information via the public address system

· Communicate with our Customers to keep them constantly informed

· Offer ancillary products to our Customers such as “even more speed” and “even more space”

· Coordinate various duties with coworkers and other departments to ensure proper handling of Customers

· Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor

· Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.

· Assist Customers with special needs, e.g. Customers who need assistance in boarding

· Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

· Other duties as assigned

 

Minimum Experience and Qualifications:

· High School Diploma or General Education Development (GED) Diploma

· At least eighteen (18) years old

· One (1) year customer service or sales experience

· Strong interpersonal and listening skills

· Complete fluency in written and spoken English

· Successfully complete a customer service assessment

· Must be able to adhere to JetBlue Uniform Policy Manual Standards

· Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

· Experience using a mouse, computer, keyboard and basic word processing, email and office applications

· Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements

· Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

· Experience performing under pressure and within fixed time constraints

· Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards

· Depending on location, may need to acquire and maintain a United States Customs Clearance

· Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools

· Available for overnight travel (10%)

· Legally eligible to work in the country in which the position is located

· Pass a ten (10) year background check and pre-employment drug test

· Authorization to work in the US is required. This position is not eligible for visa sponsorship

 

Preferred Experience and Qualifications:

· Two (2) years customer service, volunteer experience or sales experience

· Knowledge of customer service principles and practices strongly

· Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)

· Previous airline experience

· Bilingual skills

 

Crewmember Expectations:

· Regular attendance and punctuality

· Ability to work flexible hours including holidays/ weekends/ and overnight shifts

· Able to make occasional trips to other locations for training or temporary assignment

· Able to maintain a professional appearance

· When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

· Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

· Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

· Identify safety and./or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary includin