Senior Manager, Operations- Store Fulfillment Process Improvement

Position Summary...

Be the Driving Force Behind Fast, Seamless Store Fulfillment Curbside & Delivery Operations
Are you passionate about simplifying complex processes and making fast feel effortless? We’re looking for a sharp, operations-minded innovator to shape the design of our Curbside & Delivery Associate Process — the critical link between online grocery orders and the moment they reach the customer or delivery driver.
In this role, you’ll help define how store associates execute the final handoff: getting orders out of staging and into vehicles with speed, accuracy, and consistency. You’ll work across multiple fulfillment formats — from traditional stores to high-volume pickup hubs — to identify friction points, streamline workflows, and ensure we deliver on our promise of convenience.
If you thrive on process improvement, cross-functional problem-solving, and driving results at scale, this is your chance to transform one of the most dynamic parts of modern retail.

What you'll do...

• Design and optimize associate-facing processes that move orders efficiently from staging to customer and delivery driver vehicles.
• Evaluate current curbside and delivery workflows to identify bottlenecks, inefficiencies, and opportunities to reduce handoff time.
• Support the strategy for how associates work across diverse fulfillment formats ‚Äî ensuring consistency, speed, and adaptability.
• Use data, field feedback, and observational insights to identify problems and develop scalable, real-world solutions.
• Collaborate with Field Operations, Product, Tech, and Design teams to build and test new processes, tools, and training materials.
• Help POC and scale new initiatives by gathering performance data and refining based on outcomes and frontline feedback.
• Document process flows, SOPs, and best practices to support broad adoption across markets.
• Serve as a connector between corporate strategy and store execution ‚Äî making sure our teams have clear, executable processes that drive performance.
• Stay on top of industry trends and evolving customer expectations to inform future enhancements.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sa