Director, Audio Visual Services

JOB SUMMARY

 

This position is based in Bethesda, MD and will be required to be in the office 4 days per week.

 

The Director of Audio Visual (AV) Services will be responsible for all aspects of the conception, engineering, build, and testing of world class Audio Visual, Collaboration and Conference Room technologies for Marriott International HQ and regional associates. This key leader will focus on recommending and developing innovative and modern technical solutions with a customer-focused mindset. The individual should be familiar with the standards and executable actions required for delivering reliable AV and Conference Room technology and other capabilities associated with collaboration and conferencing technology, such as Teams, Zoom, Polycom and Crestron with a vision for simplicity, automation, self-empowerment, and user experience. Overall experience in developing technical solutions for the workplace leveraging the latest AV and Conference room technology will be critical. You must be able to hire, develop, and build an inclusive, user centric, high-performance team. An ability to interface with vendors and other third parties to define enhancements, product changes, and delivery of solutions that work best for Marriott is also required.

 

 

CANDIDATE PROFILE

 

Required Skills:

• Undergraduate degree or equivalent experience/certifications. 
• 8+ years experience in an IT operational role supporting mission critical solutions or applications including:
  • 5+ years of AV operational support experience, including 3 or more years of leading AV engineering and operational support teams
  • 5+ years experience architecting, building and managing technical solutions for the workplace leveraging AV technologies such as AvB, Dante, BiAmp, Crestron, Polycom, Extron, Shure, Cisco and other vendor solutions
  • 3+ years experience architecting, building and managing collaboration technologies such as Microsoft Teams, Zoom, Cisco Webex and other highly used collaboration tools by fortune 100 companies (100 plus rooms)
• Demonstrated experience supporting large events scaling to thousands of attendees is a must for this role
• Proven ability to implement proactive measures and strategic planning to prevent incidents and improve operational resilience
• Proven ability to effectively prioritize and execute tasks and resolve issues in a high-pressure environment
• Direct management of complex budgets and indirect costs
• Direct management of cross functional, sourced, or matrixed team 
• Effective communication skills, translating complex technical ideas into simple business terms 

 

Preferred:

• 3+ years as Senior Manager at a Fortune 500 company with substantial scale
• Proven management experience with end-user service integration and delivery
• Experience leading IT outsourcing activities in a managed service environment
• Strong understanding of ITIL v4 Framework
• Strong understanding of Agile and DevOps methodologies
• Proven expertise in process management, negotiation, influence, and problem resolution
• Knowledge of business environment, service requirements and hospitality culture
• Proven capacity to assess customer needs, creatively devise solutions, and influence effective courses of action
• Ability to present ideas in business-friendly and user-friendly language to audiences spanning C-suite executives to technical subject matter experts
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
• Should possess familiarity with various digital signage technologies and be capable of effectively implementing them within the company's framework.

 

 

CORE WORK ACTIVITIES 

 

Managing Audio Visual Services 

• Manage and lead the Audiovisual Services team, ensuring seamless delivery of audiovisual solutions
• Work onsite 4 days a week at our headquarters, overseeing day-to-day operations and addressing immediate needs
• Make user experience a top priority by simplifying and optimizing audiovisual systems for seamless functionality
• Ensure a high level of visibility for the Audio-Visual Services through effective communication and engagement with various departments
• Foster collaboration with IT, Facilities, and other relevant departments to ensure integrated solutions
• Proactively identify opportunities to enhance audiovisual services and streamline processes for maximum efficiency
• Swiftly resolve high-pressure customer-facing incidents and insti