IT Infrastructure Operations Consultant

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE...

Global Value Management is a multi-disciplined team who work with the largest Enterprises in the world to deliver transformative propositions which help our customers achieve better business outcomes. We need to work with our customers to help them understand and realize the operational benefits of the future state with Pure.

We are looking for an experienced consultant who has designed the IT Operating model transformation for complex infrastructure operations.  This role will serve as a vital resource for delivering proposals of Pure Storage’s capabilities matching with customers’ business objectives. By collaborating closely with Account AE’s, SEs, Services and the customer team you will elevate the demonstration of the tangible and strategic advantages of Pure’s solutions via the deliverables that we submit. 

The successful candidate is a true Practitioner and will be responsible for analyzing customer storage environments from an operational management standpoint, The ideal candidate will confidently lead discovery with customer operational peers to advocate for Pure’s technology, make quantifiable value based recommendations, and produce outstanding documentation and deliverables.

Our success to date is underpinned by our non-negotiable culture. This requires you to be a transformative leader who operates with a strategic perspective. You take a consultative approach to all interactions with our customers and colleagues showing up as a disciplined professional at all times. You exploit your influential nature to drive the right outcome for each situation. 

What you’ll be doing

• Collaborate with customers leading them through a structured detailed discovery of their current state operating model to uncover current ways of working, pain points, challenges and requirements as it pertains to the delivery of world class storage operations.
• Base your discovery assessments on industry best practice frameworks such as ITIL v3 / v4 with specific focus on Service Management processes including Service Level Management, Availability, Capacity & Performance, Service Continuity, Monitoring and Event, Incident, Problem, Change and Release Management
• Produce detailed documentation from your discovery iterating and validating this with the customer to a point of clear articulation of the current mode of operation, the issues. Quantify the specific business impact these have on the current state along with the operational overhead associated with delivering,
• Make insightful recommendations to the customer on how they will deliver these functions in the Future State leveraging Pure Storage’s technology. Work with the customer to define new Service Management workflows and co-create the Future State Operating Model. Quantify the benefits of transitioning to Pure and gain agreement with the customer.
• Partner closely with Pure’s Professional Services and Account Teams to create a comprehensive service delivery model that details how customers will migrate from Current to Future State and receive ongoing Day 2 operational services. Participate in the positioning of this to the customer gaining their agreement to adopt.
• Demonstrate to our customers that for every challenge they face today, with Pure’s technology and professional Services teams we can solve it. 

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• 10+ years experience managing and/or designing the operational service delivery model for large globally distributed on premise and cloud hosted storage environments for a globally recognized Enterprise brand
• Experience of working with multiple storage technologies specifically Dell, Hitachi, HPE, IBM, Infinidat, NetApp and VAST (and preferably Pure)
• Detailed understanding of storage management platforms and the broader ecosystem of technologies required to deliver the IT operating model e.g., automation tools, service management, SIEM, SOAR, CMDB
• Understanding of data center and cloud technologies and their relationship to storage e.g., compute, networks, virtualization, security, containers and modern application development techniques
• You will be a qualified Practitioner in industry best practice frameworks such as ITILv3 / v4 and be able to demonstrate:
• How incident management proce